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All Journal Community Development Journal JOURNAL OF ECONOMICS EDUCATION AND ENTREPRENEURSHIP
Onyancha, Hezron
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Influence of Technology Adoption on Operational Performance of Medium Banks During Covid-19 Pandemic in Moshi Municipality, Tanzania Mosha, Haika Geofrey; Mayala, Nyanjige Mbembela; Onyancha, Hezron
Journal of Economics Education and Entrepreneurship Vol 5, No 3 (2024): JEE, DECEMBER 2024
Publisher : Program Studi Pendidikan Ekonomi FKIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jee.v5i3.13094

Abstract

Information technology (IT) has transformed the banking industry and the outbreak of the Covid-19 accelerated the trend making the issue of IT adoption more relevant than ever. This study examines the influence of technology adoption on operational performance of medium commercial banks in Moshi Municipality in Tanzania to include Mkombozi Bank, Uchumi Commercial Bank and Akiba Commercial Bank. A concurrent research design with a mixed methods approach was used where utilization of the qualitative and quantitative data was employed. The population of the study was 63 employees of the three banks and the sample size was determined through census technique as the population size was small. Primary data was collected from the respondents while secondary data was collected from the annual report of the year 2019/20 to 2022/2023. For validity of the instrument, face to face and content validity was used while reliability was done through a test-retest process of the instrument. As for data analysis, descriptive statistics, correlation and regression analysis was done to test the influence of technology adoption during COVID 19 pandemic on the operational efficiency of commercial banks in the study area. Findings of the study has shown that debit cards, credit cards, mobile banking and Point of Sale (POS) has positive influence on net profit margin at p-values less than 0.05 while credit cards and debit cards has negative influence on operational efficiency of the studied banks. It is concluded from the study that debit cards, credit cards, internet banking, mobile banking and POS have a positive influence on the net profit margin. Similarly debit cards and credit cards have a negative influence on operating expenses ratio. It is recommended that; banks should take advantage of the technologies to expand their net profit margins while they should be careful with the debit cards and credit cards regarding the operational efficiency of the banks
Effects of Work Systems on Employee’s Performance at Mawenzi Regional Referral Hospital in Moshi, Tanzania JOSHUA, LEAH; Onyancha, Hezron; Amembah, A. Lamu Amos
Community Development Journal Vol 9 No 3 (2025): Community Development Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/cdj.v9i3.8029

Abstract

This study aimed to assess the effects of work systems on employee performance at Mawenzi Regional Referral Hospital in Moshi, Tanzania. The study was grounded in the Competing Values Framework (CVF), the study employed a convergent research design under mixed method approach, combining quantitative and qualitative approaches. The study population comprised 400 employees, using a Yamane formula (1967) a sample size of 200 healthcare workers (doctors and nurses) selected through stratified random sampling and 5 key management personnel chosen via purposive sampling. Primary data was collected using questionnaires for healthcare workers and interview guide for management. Validity and reliability were ensured through expert evaluation and Cronbach’s Alpha (α = 0.79). Quantitative data was analyzed using descriptive analysis via SPSS version 22, while qualitative data was analyzed through contextual analysis. Ethical considerations, including confidentiality and informed consent, were strictly adhered to. The findings revealed that work systems have moderate effect on employee performance with a total mean score of 3.5, with resource availability, communication efficiency, training adequacy, and procedural clarity emerging as key determinants. The study concluded that optimizing work systems through improved resource allocation, streamlined workflows, and enhanced training can boost employee performance and organizational effectiveness. It is recommended that public hospitals particularly Mawenzi Regional Referral Hospital should take deliberate steps to improve their work systems by addressing critical gaps identified in resource provision. Therefore, improving resource allocation and capacity-building efforts with departmental needs is essential.
Co-Authors Amembah, A. Lamu Amos JOSHUA, LEAH Mayala, Nyanjige Mbembela Mosha, Haika Geofrey