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Analisis Efektivitas Pemanfaatan Aplikasi Layanan Kesehatan Mobile Jaminan Kesehatan Nasional Di Indonesia Yuliastuti, Hilda; Jawahir, Moh.
Jurnal Pengabdian Kepada Masyarakat Vol 4 No 01 (2023): Jurnal Pengabdian Kepada Masyarakat (JPKM) Langir Biru
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54147/jpkm.v4i01.726

Abstract

The mandatory launch of JKN Mobile in Indonesia was carried out on a digital basis in order to achieve health’s services in the era of technology modernization which is assumed to be able to effectively attract the public as users as well as JKN BPJS & KIS membership at the Indonesia, it is important to conduct research to measure the effectiveness of contribution financing and the number of JKN membership mobile’s, the purpose of this study is to analyze the effectiveness of users of the benefits of the JKN Mobile’s application in Indonesia, the research method uses qualitative with a literature review approach, namely the reporting profile’s of the Ministry of Health in 2021 with analysis of the contents of related journals and book’s, secondary data using systematic interpretation and five social media twitter account’s , the was results of the study show that the JKN Mobile digital-based public health service application satisfies health service users so that it has increased the use of JKN Mobile in the very good category. And it is proven that the effectiveness of users utilizing mobile JKN health services in Indonesia has met the effectiveness of the very good category in early 2021.
Chatbot pada Aplikasi Kesehatan Terhadap Kepuasan Konsumen (Studi Kasus Penggunaan Aplikasi Halodoc Selama Pandemic Covid-19) Jawahir, Moh.; Yuliastuti, Hilda; Hubeis, M. Alimardi
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (246.097 KB) | DOI: 10.31316/jk.v6i3.3959

Abstract

AbstrakSemasa pandemic-19 seluruh lapisan masyarakat dibatasi dengan kegiatan jarak jauh, penelitian ini berasal dari promosi aplikasi Halodoc sebagai target trend tertinggi untuk konsultasi Kesehatan online berbayar, konsumen untuk menggunakan aplikasi Halodoc melalui proses pendaftaran akun, kepemilikan akun dan lokasi pengguna dalam aplikasi yang sesuai dengan keinginan pengguna aplikasi Halodoc, penulis bertujuan untuk mengkaji bagaimana hubungan content dan accuracy terhadap kepuasan konsumen pada aplikasi Kesehatan Halodoc. Metode penelitian ini berjenis kualitatif, pendekatan library research untuk mendukung data update digunakan pendekatan analisis content. Hasil penelitian menunjukkan bahwa 1) Tingkat Kepuasan konsumen pada penggunaan aplikasi Kesehatan Halodoc berasal dari content dan accuracy layanan positif pada aplikasi Kesehatan Halodoc sangat baik. 2) Pelaksaaan Chatbot pengguna pada aplikasi Kesehatan terlaksana dengan pertanyaan dan jawaban layanan yang dapat memberikan kepuasan konsumen dari atribut keinginan secara baik.Kata Kunci: Chatbot, Kepuasan Konsumen dan Aplikasi Kesehatan Halodoc AbstractDuring the pandemic-19, all levels of society were limited by remote activities, this research came from the promotion of the Halodoc application as the highest trend target for paid online Health consultations, consumers to use the Halodoc application through the process of account registration, account ownership and user location in the application in accordance with the wishes of Halodoc application users, the author aims to examine how the relationship of content and accuracy to consumer satisfaction in Halodoc Health app. This research method is of qualitative type, the library research approach to support updated data is used content analysis approach. The results showed that 1) The level of consumer satisfaction in the use of the Halodoc Health application comes from the content and accuracy of positive services on the Halodoc Health application is very good. 2) The implementation of the user Chatbot on the Health application is carried out with service questions and answers that can provide consumer satisfaction from the attributes of desire properly.Keywords: Chatbot, Customer satisfaction and Halodoc Health Application
Pemberdayaan Pelaku UMKM Perikanan Melalui Digitalisasi di Kabupaten Maluku Tengah dengan Metode ABCD Fauziyah, Nida Nurlivi; Jawahir, Moh.
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 3 (2024): Oktober
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i3.5418

Abstract

Central Maluku Regency MSMEs are dominated by players in the fisheries sector, due to the abundant potential for marine products in the area. But unfortunately the abundance of marine products is not directly proportional to the income of the people there. The main objective of this research activity is to increase MSMEs' understanding of the importance of digitalization in the 4.0 revolution era and to improve MSMEs' abilities and skills regarding business management from upstream to downstream using the latest technology and information in order to increase income. The method for implementing this research activity uses the ABCD (Asset Base Community Development) approach which prioritizes the use of assets and potential that exist around the community for sustainable economic growth to form community independence in increasing income so that their welfare will also increase. Coupled with a SWOT analysis to identify internal and external factors in the state of Central Maluku Regency MSMEs. The results of this research are that MSEs need to be given training in Market Research, Branding, Digital Literacy and Financial Literacy.
Chatbot pada Aplikasi Kesehatan Terhadap Kepuasan Konsumen (Studi Kasus Penggunaan Aplikasi Halodoc Selama Pandemic Covid-19) Jawahir, Moh.; Yuliastuti, Hilda; Hubeis, M. Alimardi
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.3959

Abstract

AbstrakSemasa pandemic-19 seluruh lapisan masyarakat dibatasi dengan kegiatan jarak jauh, penelitian ini berasal dari promosi aplikasi Halodoc sebagai target trend tertinggi untuk konsultasi Kesehatan online berbayar, konsumen untuk menggunakan aplikasi Halodoc melalui proses pendaftaran akun, kepemilikan akun dan lokasi pengguna dalam aplikasi yang sesuai dengan keinginan pengguna aplikasi Halodoc, penulis bertujuan untuk mengkaji bagaimana hubungan content dan accuracy terhadap kepuasan konsumen pada aplikasi Kesehatan Halodoc. Metode penelitian ini berjenis kualitatif, pendekatan library research untuk mendukung data update digunakan pendekatan analisis content. Hasil penelitian menunjukkan bahwa 1) Tingkat Kepuasan konsumen pada penggunaan aplikasi Kesehatan Halodoc berasal dari content dan accuracy layanan positif pada aplikasi Kesehatan Halodoc sangat baik. 2) Pelaksaaan Chatbot pengguna pada aplikasi Kesehatan terlaksana dengan pertanyaan dan jawaban layanan yang dapat memberikan kepuasan konsumen dari atribut keinginan secara baik.Kata Kunci: Chatbot, Kepuasan Konsumen dan Aplikasi Kesehatan Halodoc AbstractDuring the pandemic-19, all levels of society were limited by remote activities, this research came from the promotion of the Halodoc application as the highest trend target for paid online Health consultations, consumers to use the Halodoc application through the process of account registration, account ownership and user location in the application in accordance with the wishes of Halodoc application users, the author aims to examine how the relationship of content and accuracy to consumer satisfaction in Halodoc Health app. This research method is of qualitative type, the library research approach to support updated data is used content analysis approach. The results showed that 1) The level of consumer satisfaction in the use of the Halodoc Health application comes from the content and accuracy of positive services on the Halodoc Health application is very good. 2) The implementation of the user Chatbot on the Health application is carried out with service questions and answers that can provide consumer satisfaction from the attributes of desire properly.Keywords: Chatbot, Customer satisfaction and Halodoc Health Application