Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Law Science
Agussalim, Anggit Aulia
Unknown Affiliation
Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Optimizing the quality of inclusive education services in Kendari City through the SERVQUAL approach Agussalim, Anggit Aulia; Hasniati, Hasniati
Journal of Law Science Vol. 6 No. 4 (2024): October: Law Science
Publisher : Institute Of computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jls.v6i4.5629

Abstract

Inclusive education is part of a global movement to ensure equal access for all children, including those with special needs. This study aims to explore and analyze the quality of inclusive education services in Kendari City using the SERVQUAL approach and to provide strategic recommendations for improving services for students with special needs. The SERVQUAL approach assesses five dimensions of service: reliability, responsiveness, assurance, empathy, and tangibles. Despite strong government commitment, challenges remain, such as a lack of Special Education Teachers (GPK) and inadequate facilities. By evaluating existing services through SERVQUAL, this study identifies areas that need improvement. The research findings emphasize the importance of teacher training, collaboration with related professionals, and increased community involvement to ensure the sustainability of inclusive education services.
Co-Authors Hasniati, Hasniati