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All Journal Jurnal Ilmiah Spirit JURNAL PENELITIAN KESMASY
Ayu, Winda
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Humanities Education Environmental Science Health Professions Public Health

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THE INFLUENCE OF SERVICE QUALITY AND HOSPITAL IMAGE ON THE LEVEL OF PATIENT SATISFACTION IN THE EMERGENCY INSTALLATION UNIT (IGD) HELSA JATIRAHAYU HOSPITAL IN 2024 Aziz, Abdul; Ayu, Winda; Sanjaya, Titus; Dwinuarisha, Eggie
Jurnal Penelitian Kesmasy Vol 7 No 1 (2024): JURNAL PENELITIAN KESMASY
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v7i1.2050

Abstract

Introduction: When patients are dissatisfied with the health services they receive, they often choose to seek care at another hospital that offers better quality. Patient dissatisfaction can arise from various factors, including service quality and the hospital's reputation. Addressing these factors is essential for enhancing patient satisfaction. This research aims to assess how service quality and hospital image impact patient satisfaction in the Emergency Unit (IGD) of Helsa Jatirahayu Hospital in 2024. Research Method: The study employed a non-experimental, cross-sectional analytic design to eval__uate the influence of independent variables on the dependent variable. Data analysis was conducted using logistic regression software. The research involved a questionnaire distributed to Emergency Room patients at Helsa Jatirahayu Hospital. The target population consisted of 550 patients, from which a sample of 85 was selected. Data analysis was performed using SPSS Version 24.0. Results: The findings indicated that service quality significantly influenced patient satisfaction, with a p-value of 0.001 (p < 0.05) and an Odds Ratio (OR) of 5.161. This suggests that respondents who rated service quality poorly were 5.161 times more likely to be dissatisfied compared to those who rated it as good. Additionally, hospital image also affected patient satisfaction, with a p-value of 0.021 (p < 0.05) and an OR of 2.990, indicating that those perceiving a poor hospital image were 2.990 times more likely to report dissatisfaction than those who viewed the image positively. Overall, service quality and hospital image accounted for 75.8% of the variance in patient satisfaction, leaving 24.2% attributed to other unexamined factors.
RELEVANSI PEMBELAJARAN BAHASA INDONESIA DALAM PENULISAN ARTIKEL ILMIAH MAHASISWA PENDIDIKAN KEPELATIHAN OLAHRAGA Ayu, Winda; Risa Agus Teguh Wibowo; Untung Nugroho
Jurnal Ilmiah Spirit Vol 26 No 2 (2026): JURNAL ILMIAH SPIRIT
Publisher : Program Studi Pendidikan Kepelatihan Olahraga Universitas Tunas Pembangunan Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jis.v26i2.6858

Abstract

Penelitian ini bertujuan untuk mendeskripsikan relevansi pembelajaran Bahasa Indonesia dalam penulisan artikel ilmiah mahasiswa Program Studi Pendidikan Kepelatihan Olahraga (PKO). Dengan menggunakan pendekatan kualitatif-deskriptif, data diperoleh melalui studi dokumentasi terhadap tujuh artikel ilmiah yang dihasilkan mahasiswa PKO sebagai tugas perkuliahan. Analisis dokumen dilakukan berdasarkan tiga kerangka teori: (1) struktur artikel ilmiah menurut Zainurrahman (2011); (2) norma ragam bahasa ilmiah berdasarkan EYD V (Kemdikbudristek, 2022) dan teori kalimat efektif Putrayasa (2014); serta (3) standar sitasi dan daftar pustaka berbasis APA edisi ke-7. Data dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña (2014). Temuan penelitian menunjukkan bahwa pembelajaran Bahasa Indonesia sebagai Mata Kuliah Wajib Kurikulum (MKWK) memiliki kontribusi yang relevan pada empat aspek, yaitu: (1) kemampuan menyusun struktur artikel yang sistematis, (2) penggunaan bahasa formal dan akademik termasuk terminologi sport science, (3) penerapan sitasi dan daftar pustaka, serta (4) pengembangan literasi akademik. Akan tetapi, kelemahan masih ditemukan pada aspek mekanika kebahasaan seperti kesalahan ejaan, kalimat tidak efektif, dan ketidakkonsistenan format sitasi. Temuan ini diharapkan menjadi bahan pertimbangan dalam pengembangan kurikulum MKWK Bahasa Indonesia yang lebih kontekstual dan sesuai dengan kebutuhan akademik mahasiswa Pendidikan Kepelatihan Olahraga.
Co-Authors Abdul Aziz Dwinuarisha, Eggie Risa Agus Teguh Wibowo Sanjaya, Titus Untung Nugroho