Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Pusat Publikasi Ilmu Manajemen
Nathanael Surya Susanto
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Makanan dan Kualitas Lingkungan Fisik terhadap Kepuasan Pelanggan PT Pioneerindo Gourmet International Tbk Nathanael Surya Susanto; Richard Andrew
PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 3 No. 1 (2025): Januari : Pusat Publikasi Ilmu Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v3i1.640

Abstract

The objective of this research is to determine how food quality and physical environment quality influence each other. This population study employs a descriptive quantitative method. Utilizing the Google Form application to distribute the questionnaire online, we successfully collected responses from 104 respondents, all of whom met the criteria for the research sample. The purposive sampling method was used in this study, and the sample results were analyzed using Smart PLS 4.1 and the Partial Least Squares Structural Equation Model (PLS-SEM) method. The findings indicate that both exogenous factors—food quality and physical environment quality—positively and significantly affect customer satisfaction.
Co-Authors Richard Andrew