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Fadhilah, Leni
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Computer Science & IT Education Other

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SISTEM INFORMASI PENGADUAN MASYARAKAT BERBASIS WEBSITE DI DESA PAGARBATU Fadhilah, Leni; A. Hamdani; Helyatin Nisyak
Jurnal Riset Sistem Informasi Vol. 2 No. 1 (2025): Januari : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/s896fk61

Abstract

Advancements in information technology have provided opportunities for village governments to enhance the quality of community services, particularly in managing complaints.. This research discusses a website-based community complaint information system implemented in Pagarbatu Village, Saronggi Sub-district, Sumenep District. The system is designed to replace the conventional method of utilizing a physical complaint box, which is considered less effective in handling community reports. Using the waterfall system development model, this research produced a web-based platform that allows people to submit complaints quickly and easily. The system also provides features for village officials to manage reports in a structured and transparent manner. The results show that the implementation of a web-based complaint information system can improve the efficiency and accountability of public services.
Co-Authors A. Hamdani