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Syaiin, Moh Nur
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Industrial & Manufacturing Engineering Mechanical Engineering

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Implementation of Total Quality Management (TQM) and Malcolm Baldrige National Quality Award (MBNQA) for Work Quality Improvement Syaiin, Moh Nur; Lukmandono, Lukmandono
Jurnal IPTEK Vol 28, No 2 (2024)
Publisher : LPPM Institut Teknologi Adhi Tama Surabaya (ITATS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.iptek.2024.v28i2.6478

Abstract

Performance measurement is needed to improve organizational performance by systematically measuring the level of performance achievement. This is done so that the company can know its position so that improvements can be made which will have an impact on increasing the productivity of the company. PT Esa Solusi Mandiri with the brand name Esaco is a consulting, training, assessment and equipment inspection agency. Esaco needs to improve its performance because the success of a company can be assessed by accurate and precise performance indicators to reflect its competitiveness. The approach used for performance measurement uses the Malcolm Baldrige National Quality Award (MBNQA). This study shows that Esaco's performance is in the average category with a score of 416.17, which indicates that the company is in the early improvement stage in the service sector.
Co-Authors Lukmandono