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All Journal JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS
Fikri, Muhammad Jibran
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Economics, Econometrics & Finance

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Analysis of Goods Tracking Website Quality on User Satisfaction Using the Webqual 4.0 Method: (Case Study Of The Cekresi.com Website) Savarini, Rahma Auriel; Harlan, Fandy Bestario; Rahman, Fuad Arif; Fikri, Muhammad Jibran; Harianto, Alya Rossa
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 13 No. 2 (2025): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Desember 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v13i2.9288

Abstract

The research aims to analyze the influence of both partially and simultaneously between usability quality, information quality and service interaction on user satisfaction with the Cekresi.com website. Data for this research was acquired from the results of the answers to questionnaires distributed to respondents. The analysis used Webqual 4.0, a widely accepted method for evaluating website quality and user satisfaction. Based on the study of the multiple linear regression analysis models used in this research, it is concluded that the quality of usability and the quality of service interaction are essential factors in improving the performance of the Cekresi.com website and have a positive and significant effect on user satisfaction Cekresi.com website. However, although information quality has a positive effect, it does not significantly impact the Cekresi.com website.
Co-Authors Fandy Bestario Harlan Harianto, Alya Rossa Rahman, Fuad Arif Savarini, Rahma Auriel