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All Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan
Ependri, Fitrah Khairani
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Arts Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of Outpatient Waiting Times at the M. Natsir Regional General Hospital, Solok City in 2024 Agustini, Tiara Tri; Fadila, Azhariah; Setyowati, Bonita Dwi; Rahmadani, Destia; Ependri, Fitrah Khairani; Qamara Nur, Syamsadiya
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 4 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i4.7461

Abstract

Hospitals are important health service centers and are needed to fulfill health needs. This study aims to evaluate the waiting time for ready-made and compounded medicine services based on minimum hospital service standards and their influence on general outpatient satisfaction at the M.Natsir Hospital Pharmacy Installation. This study used a descriptive research design on outpatients who filled prescriptions for finished medicines and compounded medicines. Calculation of waiting time for prescription services for ready-made medicines and compounded medicines is done using a digital clock. The sample taken in the research was 72 respondents. The research results showed that the average waiting time for non-concocted prescription services (19 minutes) and concocted medicines (27 minutes) met the standards set by the SPM for hospitals in the pharmaceutical sector according to the Indonesian Minister of Health NO. 129 of 2008 as well as waiting time standards set by M. Natsir Regional Hospital.
Co-Authors Agustini, Tiara Tri Fadila, Azhariah Qamara Nur, Syamsadiya Rahmadani, Destia Setyowati, Bonita Dwi