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All Journal AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM PUBLICUS: JURNAL ADMINISTRASI PUBLIK
Dwiyanti, Andi Amitya Resty
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Education Social Sciences

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Digital Transformation and Citizen Trust in Local Government Services: Evidence from a District-Level Study in Indonesia Dwiyanti, Andi Amitya Resty; Marhati, Marhati
PUBLICUS: Jurnal Administrasi Publik Vol 4 No 1 (2026): PUBLICUS: JURNAL ADMINISTRASI PUBLIK
Publisher : Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/publicusvol4iss1p71-83

Abstract

Digital transformation has become a central reform agenda in public administration, particularly in improving the quality and credibility of local government services. In decentralized governance systems, citizen trust is a crucial outcome that determines the effectiveness and sustainability of digital governance initiatives. This study examines the effect of digital transformation on citizen trust in local government services in Awangpone District, Bone Regency, Indonesia. Using a quantitative approach, data were collected through a structured survey administered to 412 residents who had accessed local government services within the previous twelve months. Digital transformation was operationalized as a multidimensional construct encompassing service availability, ease of use, system reliability, responsiveness, and perceived efficiency, while citizen trust was measured through indicators of institutional competence, transparency, procedural fairness, integrity, and overall confidence. Statistical analysis was conducted using descriptive statistics, correlation analysis, and multiple linear regression. The findings indicate that digital transformation has a significant positive effect on citizen trust in local government services. The results suggest that the quality of digital service implementation plays a critical role in shaping institutional trust at the district level. This study contributes to the public administration and digital governance literature by providing district-level empirical evidence from a developing-country context, addressing the limited focus of previous studies on metropolitan or national settings. The findings offer practical implications for local governments seeking to strengthen citizen trust through inclusive and effective digital transformation strategies.
Beyond Connectivity: A Strategic Management Framework for Sustainable Digital Education Ecosystems in Remote Areas Muslimin, Muslimin; Dwiyanti, Andi Amitya Resty; Misnawati, Misnawati; Yusriadi, Yusriadi; Ismail, Ismail
JURNAL AL-TANZIM Vol 10, No 2 (2026)
Publisher : Nurul Jadid University, Probolinggo, East Java, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/al-tanzim.v10i2.12411

Abstract

This study aims to identify essential elements and strategies needed to build an inclusive and sustainable digital education ecosystem in remote areas of Indonesia. The research used a qualitative case study design. Data were collected through in-depth interviews and participant observation with 15 key stakeholders. The findings indicate a hierarchical dependency, where the instability of physical infrastructure—particularly connectivity, devices, and electricity—creates a scarcity model that hinders sustainable digital adoption. This situation creates a functional competency gap: teachers are pedagogically ready but hampered by low technical confidence. To overcome these obstacles, stakeholders implemented bricolage adaptation strategies, such as separating the learning process from real-time internet dependence through offline methods and utilizing collective community funding. The study also found that socio-cultural anchoring—through the integration of local wisdom in digital content and active community participation—serves as a crucial “soft infrastructure” in ensuring program sustainability. In contrast to previous techno-centric studies, this research formulates a Locally-Based Digital Ecosystem Model that shows that the sustainability of digital education in 3T areas depends not only on access to technology but also on the integration of technical adaptation and cultural resilience.
Co-Authors Ismail Ismail Marhati, Marhati Misnawati Misnawati Muslimin Muslimin Yusriadi Yusriadi