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Della Safira
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STRATEGI PEMASARAN PRODUK RAHN GADAI SYARIAH: MENINGKATKAN AKSESIBILITAS DAN KEPERCAYAAN NASABAH Della Safira; Muhammad Iqbal Fasa; Is Susanto
Jurnal Media Akademik (JMA) Vol. 2 No. 11 (2024): JURNAL MEDIA AKADEMIK Edisi November
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/v2i11.876

Abstract

Tujuan dari penelitian ini adalah untuk mengkaji bagaimana produk gadai syariah (rahn) dipasarkan untuk meningkatkan aksesibilitas dan kepercayaan klien. Nasabah dan manajer lembaga gadai syariah diwawancarai secara mendalam sebagai bagian dari pendekatan kualitatif. Hasilnya menunjukkan pentingnya edukasi produk, pemanfaatan platform digital, dan pemasaran terbuka dalam mendatangkan klien baru. Lebih jauh, tingkat kepercayaan klien terhadap lembaga gadai syariah ditingkatkan oleh layanan yang cepat dan kontak yang konstan. Temuan penelitian ini menyoroti pentingnya taktik pemasaran yang mempertimbangkan kebutuhan masyarakat dan prinsip-prinsip syariah. Organisasi gadai syariah dapat meningkatkan pangsa pasar mereka dan membangun reputasi positif dengan mengadopsi strategi yang lebih terbuka dan transparan. Untuk meningkatkan aksesibilitas layanan dan kepercayaan pelanggan secara berkelanjutan, implikasi dari temuan penelitian menyarankan manajer lembaga untuk berkonsentrasi pada inovasi pemasaran yang mengutamakan prinsip-prinsip syariah.
Determinan Kepuasan dan Loyalitas Pelanggan: Harga dan Kualitas Produk Wardah Della Safira; Muhammad Iqbal Fasa
MAMEN: Jurnal Manajemen Vol. 3 No. 4 (2024): Oktober 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v3i4.4288

Abstract

This study aims to explore the determinants of customer satisfaction and loyalty towards Wardah products, focusing on the role of price and product quality. In the increasingly competitive cosmetics industry, an in-depth understanding of the factors that influence customer satisfaction and loyalty is crucial to the success of the company. The methodology used in this study is qualitative, with a literature study technique involving the analysis of related literature. The results show that product quality has a significant and positive influence on customer satisfaction. Products that meet customer needs and expectations tend to increase levels of satisfaction, which in turn drives loyalty and repurchase intentions. While price also contributes to the perception of value, product quality remains the main factor determining customer loyalty. This study suggests that Wardah needs to prioritize innovation and product quality improvement in their marketing strategy, accompanied by competitive pricing. In addition, positive customer experiences through good service and effective interactions on social media also need to be considered. These findings provide strategic insights for Wardah management to improve customer satisfaction and loyalty, which are expected to strengthen the company's competitive position in the cosmetics market. Thus, improving quality and wisely managing prices are key to achieving long-term success in this industry.
Co-Authors Is Susanto Muhammad Iqbal Fasa