Ginting, Samuel T.U.A
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PENGARUH PRODUK, HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA TOKO RS KOMPUTER MEDAN Ginting, Samuel T.U.A; Keliat, Ezranto; Simanjuntak, Yuli R.
Ekonis: Jurnal Ekonomi dan Bisnis Vol 25, No 2 (2023): JURNAL EKONOMI DAN BISNIS (EKONIS)
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/ekonis.v25i2.4254

Abstract

The purpose of this study was to determine the effect of product, price, and service quality on consumer satisfaction at a computer hospital shop. Where the Independent Variables consist of Product (X1), Price (X2), and Service quality (X3), and the Dependent Variable Consumer Satisfaction (Y). The survey was distributed to 96 respondents using probability sampling technique with random sampling. Statistical Test using SPSS Version 22, by looking for the Instrument Validity Test where r-Count 0.202 r-Table then all Indicator Variables X and Y are declared Valid, and Reliability Test where the Cronbach Alpha Coefficient Value of Variables X and Y 0.6 then Variables said to be reliable. Data analysis uses descriptive where all X and Y variables are in the interval 3.41 – 4.2, so it is included in the agreed criteria. and Statistical Test through the Classical Assumption Test where the regression model does not show symptoms of multicollinearity in the multicollinearity test, the regression model does not show heteroscedasticity symptoms in the heteroscedasticity test, and the nomality test where the linear regression model has used normal distribution data. Multiple Linear Regression Analysis where the Coefficient of Multiple Determination (R2) is 0.560 indicating that the X variable simultaneously influences the Y variable by 56.0%. Partial Correlation where X1, X2, X3 have a significance of 0.000 0.005 that there is a significant correlation of the 3 variables, and the Partial Determination Correlation (r2) is the most dominant, i.e. Product is 0.497 or 49.7% the most dominant to the variable Consumer Satisfaction (Y) , Hypothesis test with F test where Sig F 0.000 0.005 then there is a joint effect of X1, X2, X3 on Y. and t test where variable X1 has a significant effect on Y, and variables X2, X3 each have no effect on variable Y Consumer Satisfaction.Keywords: Product, Price, Service Quality and Customer Satisfaction
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP LOYALITAS PELANGGAN PADA TOKO BEN’S LAUNDRY MEDAN Ginting, Samuel T.U.A; Siahaan, Lasma Melinda
Ekonis: Jurnal Ekonomi dan Bisnis Vol 26, No 1 (2024): JURNAL EKONOMI DAN BISNIS (EKONIS)
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/ekonis.v26i1.5013

Abstract

Abstract: Medan is a developing city with high economic growth, which continues to increase every year, where the economic growth rate in the Medan City area in 2022 is 4.71% (www.bps.go.id), which of course can cause several problems, so that currently The company in each of its business management also pays attention to improving service quality and prices in all areas in accordance with community needs which can generate customer loyalty, including the need for cloth washing or laundry.The aim of this research is to determine the level of customer loyalty from the influence of service quality and prices at the Ben's Laundry Shop in Medan. Then this research can find out which variable is more dominant, where the Independent variable (X) is: Service Quality (X1), Price (X2) and the dependent variable (Y) is Customer Loyalty.This research is based on quantitative descriptive analysis, measuring each variable with numbers, data analysis, statistics, and using the SPSS software application, as well as assessment using intervals, the average score of variables X1, X2, and Y from respondents' assessments (Sugiyono, 2017). and the value of the multiple regression coefficient that the conclusions X1 and Then X jointly influences Y through the multiple coefficient of determination test, while the remaining variables influence it. Looking for variable X that is more dominant over variable Y through the partial coefficient test (r). The publication of the research output is a research journal that has an Online Journal System (OJS), so researchers are interested in the research title, namely "The Influence of Service Quality and Price on Customer Loyalty at the Ben's Laundry Shop in Medan".Keywords : Service Quality, Price, Customer Loyalty.