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All Journal Jurnal Attarbiyyah: Jurnal Ilmu Pendidikan Islam
Shivani Tiwari
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Humanities Education

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Impact of Emotional Intelligence in Banking Sector Shivani Tiwari
Journal of Corporate Finance Management and Banking System Vol. 5 No. 1 (2025): Jan-June 2025
Publisher : HM Journals

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55529/jcfmbs.51.14.22

Abstract

The purpose of this research is to conduct a structured analysis of the influence of emotional intelligence in Banking Sector. The sources supporting the study of emotional intelligence will be reviewed in this paper. The current study seeks to understand the concept of emotional intelligence. Recently, emotional intelligence has become a debated and crucial subject due to its importance and links to various other areas of life, leading to in-depth research. Emotional intelligence acts as the guide for emotions, thoughts, knowledge acquisition, analytical thinking, and innovative thinking. The Banking sector relies heavily on emotion. Employees in the banking industry build and sustain relationships in emotionally charged work situations where providing services is heavily reliant on emotion. Emotions have an intrapersonal impact on bank workers as well as an impact on professional relationships and service performance.
Role of Emotional Intelligence on Employee Performance in Selected Public Sector Banks in Madhya Pradesh State (Jabalpur Region) Shivani Tiwari
Journal of Corporate Finance Management and Banking System Vol. 4 No. 6 (2024): Oct-Nov 2024
Publisher : HM Journals

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55529/jcfmbs.46.16.26

Abstract

In the wake of a seemingly rigorous recruitment process in the banking industry, where candidates' intelligence level appears to be more important than their emotional state, this study investigated how employees' emotional intelligence is related with job performance in selected banks in Madhya Pradesh state. Emotional intelligence was categorized by empathy, while employee performance was categorized by employee turnover. This study used a correlational research design. Three banks from the state of Madhya Pradesh have been selected for coverage. Pearson's Product Moment Correlation Coefficient was used for data analysis. The results revealed that empathy has a strong negative relationship with employee turnover. It is recommended that management implement policies that both ensure the employment of emotionally intelligent employees and create opportunities within the organization that improve employee relations and employee performance to reduce employee turnover.
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