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All Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Siregar, Tapi Rumondanag Sari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Informasi, Kualitas Layanan dan Persepsi Manfaat terhadap Kepuasan Pengguna Aplikasi Dana pada Mahasiswa Fakultas Ekonomi Universitas Negeri Medan Panjaitan, Eurica Imannuela Elfri br.; Darma, Jufri; Kholis, Azizul; Siregar, Tapi Rumondanag Sari; Hidayat, Taufik
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 1 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i1.1238

Abstract

The DANA application is an important non-cash payment platform for users, especially to assess quality and increase their satisfaction. This research aims to analyze the influence of information quality, service quality and perceived benefits on DANA application user satisfaction among students at the Faculty of Economics, Medan State University. The research population consisted of students who used the DANA application, with a sample of 100 respondents taken using convenience sampling techniques. Data were analyzed using the Partial Least Square (PLS) method via SmartPLS software, which includes the PLS Algorithm test, Bootstrapping, and hypothesis testing with a p-value < 0.05. The analysis results show that the average variance is above 0.5 and the outer loading indicator is greater than 0.7. The first hypothesis, which states that information quality influences DANA application user satisfaction, is accepted with a p-value of 0.000 < 0.05. The second hypothesis, which states that service quality influences DANA application user satisfaction, was also accepted with a p-value of 0.017 < 0.05. The third hypothesis, which states that perceived usefulness influences DANA application user satisfaction, is accepted with a p-value of 0.003 < 0.05.
Co-Authors Azizul Kholis, Azizul Jufri Darma Panjaitan, Eurica Imannuela Elfri br. Taufik Hidayat