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All Journal International Journal of Economics, Business and Innovation Research
Al Hasin
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Role Of Business Model Innovation, Trust, And Customer Commitment In Sme Business Growth (A Study On Gamelan Craft Sme Business In Special Region Of Yogyakarta) Bayu Aji Laksono; Al Hasin
International Journal of Economics, Business and Innovation Research Vol. 4 No. 01 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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Abstract

The purpose of this study was to investigate how customer loyalty, trust, and innovative business models affect the expansion of small and medium enterprises (SMEs), especially the gamelan craft SME "Special Region of Yogyakarta." Using quantitative methodology, this study collected data from up to 130 employees, managers, and owners of SMEs using questionnaires. The validity and reliability of the research instruments were tested through statistical data processing using SEM PLS and SPSS. The results of the study indicate that: 1) Business model innovation has a positive and significant effect on SME business growth; 2) Customer trust has a positive and significant effect on SME business growth; and 3) Business model innovation has a positive effect on SME business growth, which is mediated by customer commitment. The findings of this study indicate that in order to increase company growth, Special Region of Yogyakarta SME Managers must continue to promote innovation in business models, which include implementing digital technology and modernizing marketing tactics. Furthermore, management needs to concentrate on increasing consumer commitment and trust by improving the quality of goods and services and developing loyalty plans that will strengthen long-term relationships with clients.
Effectiveness Of KPI To Improve Operational Performance Of Pt JIEP Company Nur Az Zahra Divva Kharisma; Al Hasin
International Journal of Economics, Business and Innovation Research Vol. 4 No. 02 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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PT Jakarta Industrial Estate Pulogadung is the manager of the Jakarta industrial area and is committed to developing a modern and sustainable industrial area. PT Jakarta Industrial Estate Pulogadung (PT JIEP) as the manager of a strategic industrial area in Jakarta faces challenges in increasing productivity and operational efficiency. PT Jakarta Industrial Estate Pulogadung as the manager of a strategic industrial area in Jakarta faces challenges in increasing productivity and operational efficiency. However, to overcome this, PT Jakarta Industrial Estate Pulogadung in 2020 PT JIEP began using key performance indicators. The data used in this study came from observations, interviews, and data on the prognosis of the achievement of PT Jakarta Industrial Estate Pulogading's KPI in 2024. At PT Jakarta Industrial Estate Pulogadung, the biggest causes of KPI not being achieved were "Investment Absorption Realization" and "EBITDA. The results of the study show that PT JIEP needs to make improvements starting from increasing knowledge and awareness of the importance of KPI for its employees. After that, the company is also advised to improve the monitoring system by forming a special KPI supervisory team or can also use digital-based technology for the KPI monitoring program.
Dynamic Archiving Information System (SIKD) For Company Operational Effectiveness Pt. Jakarta Industrial Estate Pulogadung (Persero) Nanda Salsabila Putri Harsya; Al Hasin
International Journal of Economics, Business and Innovation Research Vol. 4 No. 02 (2025): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

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This study analyzes the implementation of Dynamic Archiving Information System (SIKD) at PT Jakarta Industrial Estate Pulogadung (PT JIEP) to improve operational effectiveness. SIKD replaces manual methods in archive management, thereby accelerating document searches, improving data security, and reducing paper use. This study uses a qualitative approach through observation, interviews, and fishbone diagram analysis. The results of the study indicate that Dynamic Archiving Information System (SIKD) improves time efficiency, employee productivity, and transparency and accountability of company operations. However, there are obstacles such as dependence on internet connection and lack of employee training. Other technical obstacles include limited document re-registration features (backdate) and suboptimal system capacity. To improve the effectiveness of SIKD, it is recommended to improve technology infrastructure, continuous training, and update features to make them more user-friendly. With these steps, SIKD can be more optimal in supporting PT JIEP's operations.
Optimization Of The Existing Government Credit Card (Kkp) Process In The Salary-Based Loan & Credit Department Of BRI: Analysis And Recommendations For Time Efficiency Muhammad Akmal Alba; Al Hasin
International Journal of Economics, Business and Innovation Research Vol. 4 No. 05 (2025): August - September, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v4i05.1873

Abstract

This study aims to analyze and optimize the termination process of the Government Credit Card (Kartu Kredit Pemerintah/KKP) at the Salary Based Loan (SBL) Department of Bank Rakyat Indonesia (BRI). The research was motivated by existing administrative challenges, such as prolonged document waiting times and the absence of effective monitoring systems, which resulted in inefficiencies. The methods applied were process mapping and process flow analysis, which were used to visualize workflows, identify bottlenecks, and measure time efficiency. The findings reveal that the existing process required 10,203 minutes (±7 working days) with 16 activities, while the proposed process only required 1,867 minutes (±1 working day) with 10 activities. This reflects a time efficiency improvement of 81.7%, equivalent to saving more than six working days. Strategic changes proposed include workflow simplification, the introduction of a document register system, strengthened inter-unit coordination, and the implementation of a Service Level Agreement (SLA) at each process stage. The redesigned process is expected to provide faster, more transparent, and accountable services, enhance stakeholder satisfaction, and support the objectives of the KKP policy in achieving efficient state budget management.
Co-Authors Bayu Aji Laksono Muhammad Akmal Alba Nanda Salsabila Putri Harsya Nur Az Zahra Divva Kharisma