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Implications of Municipal Revenue Collection on Service Delivery in South Africa: Challenges and Recommendations Chauke, Khensani Richard; Ronald, Chanthal; Lepheana, Makofe Mokhachane; Mamokhere, John
Journal of Governance Risk Management Compliance and Sustainability Vol. 4 No. 2 (2024): October Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v4i2.2309

Abstract

In South Africa, citizens have protested against inadequate services provided by municipalities across different provinces. It is argued that most protests were caused by poor service delivery, a lack of community engagement, corruption, mismanagement of public resources, lack of institutional capacity and unqualified personnel. Thus, this study evaluates the difficulties associated with revenue collection and its implications on service delivery. To assess this aim, the study adopted a qualitative research approach. This study reviewed secondary data from different databases. The study keywords were used to search for relevant studies. The study was analyzed using a thematic content approach. Moreover, the study adopted two theoretical frameworks namely; ability to pay and the benefits theory. The key findings of this study include substantial difficulties in revenue collection, which in turn affect the provision of services. Poor service delivery is continuously caused by a lack of sufficient financial resources and ineffective revenue collection mechanisms. This study indicates a significant link between low revenue collection and inadequate service delivery. The recommendations of this study to municipalities include employing qualified officials, creating rebates and discounts for paying consumers, regularly examining critical credit regulations, guaranteeing high-quality service, and boosting revenue collection in light of these findings.
REDEFINING LOCAL GOVERNMENT WITHIN THE MACRO-DEVELOPMENT AGENDA IN SOUTH AFRICA Kgobe, France Khutso Lavhelani; Mamokhere, John
Journal of Social Political Sciences Vol 6 No 3 (2025): August 2025
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/jsps.v6i2.264

Abstract

The Constitution of the Republic of South Africa, 1996, promotes local government as an autonomous sphere, but hierarchical political arrangements and party structures have weakened this, leading to a weakening of local voices. Local government is crucial for providing essential services like water, electricity, housing, and infrastructure development, aiming to bridge the gap between wealthy and disadvantaged communities and improve the quality of life. However, South Africa's local governments face numerous challenges in service delivery, including bureaucratic inefficiencies, insufficient resources, and systemic corruption, which hinder their ability to provide essential services to these communities. This study carefully explores the evolving role of local government within South Africa's macro-development agenda, focusing on the challenges of service delivery and the reforms in governance. It is grounded in three fundamental theoretical perspectives: the Democratic Participatory School, which underlines the importance of local government in promoting citizen engagement and accountability; the Efficiency Services School, which regards local governance as a means for effective and responsive service provision; and the Development School, which sees local government as a catalyst for socio-economic development and transformation. The study employs a qualitative research approach. The study explores the governance structures, policies, frameworks, and service delivery outcomes. The data collection emanates from secondary sources, including governmental reports, policy documents, and scholarly publications. The data is analysed thematically to uncover key service delivery challenges. In the quest to improve service delivery in South Africa, the study welcomes the proposed revision of the 1998 white paper on local government as a robust and decisive approach to strengthen service delivery outcomes. The study believes that revising the 1998 White Paper on Local Government presents a crucial opportunity to enhance service delivery in South Africa by addressing systemic challenges that have hindered municipal effectiveness over the past 30 years. A refreshed policy framework can improve the responsiveness of local governments, ensuring the timely and efficient provision of essential services such as water, sanitation, and electricity. The study further recommends the necessity for improved intergovernmental collaboration, increased stakeholder participation in municipal affairs, and capacity building within institutions to enhance governance effectiveness and ensure sustainable service delivery. The study concludes that it is crucial to reposition local government within the broader context of the national development strategy to achieve long-term socio-economic advancement.
THE ROLE OF FEEDBACK AS A TOOL TO IMPROVE STUDENTS’ PERFORMANCE IN ENGLISH SECOND LANGUAGE (ELS) WRITING IN SOUTH AFRICA: KEY PRINCIPLES AND STRATEGIES Mabila, Thembinkosi E; Mamokhere, John
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 1 (2024): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i1.1224

Abstract

The existing literature in English as a Second Language (ESL) writing education has explored the role of feedback but often lacks a comprehensive examination of the specific characteristics of feedback that lead to meaningful improvements in student performance. While studies have addressed feedback timing, the format of feedback, and its content separately, there is a notable research gap in synthesizing these aspects to provide a holistic view of effective feedback practices in ESL writing contexts. Furthermore, the impact of technology and peer feedback on ESL writing remains an underexplored area in the literature. Effective feedback plays a pivotal role in enhancing students' performance in ESL writing. This research explores the nature of feedback in ESL writing contexts to identify the specific types of feedback that yield the most significant improvements in students' writing skills. Methodologically, this study is drawn upon a comprehensive review of existing literature. To understand the nature of feedback that improves students’ performance in ELS writing, the authors used a thematic content analysis approach to analyse existing literature from different datasets. The study adopted a Social Cognitive Theory (SCT), developed by Albert Bandura in 1986. The SCT provides a valuable framework for understanding how individuals learn and acquire new skills, including language skills like ESL writing. SCT emphasizes the role of social interaction, observational learning, and self-regulation. This study found that there is a lack of clarity in feedback. The feedback provided to students is often vague or general comments that fail to offer specific guidance for improvement. Therefore, this study recommends providing clear and targeted feedback. This can be done by ensuring that feedback is specific, clear, and directly related to areas that need improvement, offering actionable guidance.
The Effects of Public Participation on Local Economic Development in South African Municipalities KGOBE, France Khutso Lavhelani; MABEBA, Selaelo John; MAMOKHERE, John
International Journal of Environmental, Sustainability, and Social Science Vol. 4 No. 6 (2023): International Journal of Environmental, Sustainability, and Social Science (Nov
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v4i6.776

Abstract

In recent years, the concept of Local Economic Development (LED) has gained prominence to enhance the economic well-being of communities at the grassroots level. In South Africa, a country marked by a history of inequality and spatial disparities, fostering LED has become crucial. Public participation is crucial in shaping the LED trajectory in South African municipalities. By analyzing existing literature, this article underscores the importance of inclusive and meaningful engagement of citizens in the process of LED, highlighting its benefits and challenges. In other words, this article explores the effects of public participation on LED in South African municipalities. This study adopted a qualitative research methodology. The study specifically reviewed secondary data to understand the effects of public participation on local economic development in South African municipalities. In conclusion, to address public participation challenges in LED, local government should design participation processes that actively involve all segments of the population, especially marginalized and historically disadvantaged groups.