Article Per Year (5 Year)
p-Index From 2021 - 2026
0.659
P-Index
This Author published in this journals
All Journal Gema Wisata Nawasena: Jurnal Ilmiah Pariwisata An International Journal Tourism and Community Review
Dewi Amelia Lestari
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
TINJAUAN JOB DESCRIPTION STAFF CUSTOMER SERVICE TERHADAP TINGKAT KUALITAS PELAYANAN DI PT ROSALIA INDAH TOUR & TRAVEL SLAMET RIYADI Dewi Amelia Lestari
Nawasena: Jurnal Ilmiah Pariwisata Vol. 1 No. 2 (2022): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v1i2.333

Abstract

Dilihat dari segi semakin padatnya penduduk serta kebutuhan yang semakin tinggi, menjadikan daerah Surakarta dan sekitarnya menjadi potensi pasar tersendiri untuk industri transportasi. Salah satu perusahaan transportasi secara nasional yang berada di wilayah Surakarta adalah PT Rosalia Indah Tour & Travel Slamet Riyadi. Selama ini belum diketahui pelaksanaan job description staff customer service di PT Rosalia Indah Tour & Travel Slamet Riyadi dan tingkat kualitas pelayanan di PT Rosalia Indah Tour & Travel Slamet Riyadi, padahal saat ini kompetitor semakin banyak dan berkembang. Penelitian ini dilakukan menggunakan metode kualitatif dimana metode pengumpulan data dengan melakukan observasi, studi pustaka, dokumentasi. Hasil penelitian ini antara lain: Pertama, bahwa job description staff customer service terdapat 15 point sesuai dengan dokumen job description staff customer service di PT Rosalia Indah Tour & Travel Slamet Riyadi. Kedua, pelaksanaan mengenai job description staff customer service ada 76,7 % menjawab sudah melaksanakan dan 23,3 % menjawab kadang-kadang melaksanakan. Sedangkan penilaian pelaksanaan job description staff customer service dapat diketahui bahwa ada 2 (100%) orang staff (Customer Service) yang sudah melaksanakan job description. Ketiga, prosentase tingkat kualitas pelayanan di PT Rosalia Indah Tour & Travel harapan dari segi mutu, proses dan service sangat penting 49,3%, penting 50,2% dan kurang penting 0,4%. Sedangkan untuk prosentase kenyataan dari segi mutu, proses dan service sangat baik 30,2%, baik 64% dan kurang baik 4,4%.
Partisipasi Masyarakat Lokal dalam Pengembangan Pariwisata Budaya di Kampung Batik Laweyan Solo Dewi Amelia Lestari; Arie Restama; Johny Subarkah; Ersyafaat Huda
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 20 No. 3 (2024): Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v20i3.729

Abstract

This study examines community participation in the development of cultural tourism in Kampung Batik Laweyan, Solo, as well as the factors that support and hinder such involvement. This study uses a descriptive qualitative approach with observation, in-depth interviews, and documentation methods. The informants in this study include batik business actors, local community administrators, community leaders, government representatives, and non-governmental organizations (NGOs) active in the field of cultural preservation and tourism. The results of the study show that community participation is divided into three main dimensions, namely economic, socio-cultural, and institutional. In the economic aspect, the community is involved through batik businesses, homestays, and tourism services. In the socio-cultural aspect, involvement can be seen from the preservation of local traditions and the implementation of cultural activities. Meanwhile, in the institutional aspect, participation can be seen from the active role of residents in decision-making forums related to tourism management. Factors driving participation include collective awareness of the importance of cultural preservation, the economic potential of the tourism sector, and support from the government, NGOs, and educational institutions. However, community participation still faces several obstacles such as lack of education on the concept of sustainable tourism, limited access to capital, and lack of coordination between interested institutions. Cross-sectoral collaboration efforts are needed between the community, government, the private sector, and educational institutions in realizing inclusive and sustainable cultural tourism management. Thus, Laweyan Batik Village can become a model for the development of cultural tourism destinations based on active community participation. The implications of these findings suggest that cultural tourism development policies should not only focus on increasing the number of tourist visits, but also on strengthening the capacity of local communities as key actors.
Cultural Preservation Strategy Through Tourism : A Case Study of the Surakarta Palace Dewi Amelia Lestari; Ersyafaat Huda; Johny Subarkah; Arie Restama
An International Journal Tourism and Community Review Vol. 2 No. 2 (2025): June : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i2.283

Abstract

This research explores cultural preservation strategies through the development of the tourism sector, using the Surakarta Palace as a case study. The Surakarta Palace, a cultural heritage site in Central Java with significant historical and cultural value, plays a vital role in preserving Javanese traditions while contributing to regional tourism growth. This study adopts a descriptive qualitative method with data collected through observation, interviews, and documentation. The findings reveal that the Surakarta Palace actively preserves culture through various initiatives such as organizing traditional ceremonies, staging classical Javanese art performances (like gamelan and wayang), and managing museums that house historical artifacts and royal collections. These strategies serve not only to maintain cultural continuity but also to increase the attractiveness of the palace as a cultural tourism destination. Despite these efforts, several challenges remain. These include limited financial resources, minimal use of digital media for promotion, and the lack of public awareness—especially among younger generations—regarding the importance of cultural heritage. To address these challenges, the study emphasizes the need for integrated collaboration between the government, the Surakarta Palace institution, and the surrounding community. Strengthening digital-based promotional strategies and educational outreach is also considered essential to increase public engagement and sustainable tourism impact. In conclusion, the Surakarta Palace serves as a strategic model for cultural preservation within the tourism framework. By improving stakeholder cooperation and adapting to technological advances, cultural heritage can be preserved effectively while supporting local economic development through tourism. Therefore, cultural preservation and tourism development should be positioned as complementary efforts, where the sustainability of both depends on strategic planning, inclusive participation, and adaptive innovation in facing the dynamic demands of modern tourism.
Co-Authors Arie Restama Ersyafaat Huda Johny Subarkah