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All Journal Sawala : Jurnal Administrasi Negara Jurnal Ilmiah Administrasita'
Benny Sigiro
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Social Sciences

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Optimalisasi E-Govenrment dan E-Office Birokrasi dalam Mewujudkan Smart City Menuju Pemerintahan Modern Bambang Agus Diana; Benny Sigiro; Vigilia K. Montolalu
Sawala : Jurnal Administrasi Negara Vol. 12 No. 1 (2024): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v12i1.8606

Abstract

Public management and bureaucracy are both inseparable and closely related to managing, organizing and running government activities and public services. Along with the concept of smart city (smart city) which refers to the management of governance that applies technology by integrating various aspects of urban life, modern ICT-based governance and innovative public sector management approaches (bureaucracy) are demands to improve efficiency, effectiveness, transparency and accountability. This requires the implementation and development of e-government and e-office as part of realizing the goals of bureaucratic reform. This paper is intended to examine the e-government and e-office bureaucracy in realizing the concept of smart city in governance and public services. The writing method used is literature study. Optimization of e-government and e-office becomes very important as an integral part of the realization of the smart city concept. As many districts / cities in Indonesia have implemented smart cities, and according to their plans and achievement targets for 2015-2045. Human resources support, development of facilities and infrastructure, as well as infrastructure, which is not just the existence of a number of applications created in the administration of government and public services but better and Real services can be obtained online and perceived quickly, easily, precisely and responsively according to the needs of the community.
Penerapan Inovasi Pelayanan Berbasis E-Government terhadap Peningkatan Pelayanan Publik pada Kantor Wilayah Direktorat Jenderal Kekayaan Negara (DJKN) Banten Ratnawati; Benny Sigiro
Jurnal Ilmiah Administrasita' Vol. 16 No. 2 (2025): EDISI DESEMBER 2025
Publisher : Program Studi Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/administrasita.v16i2.1062

Abstract

Service quality and user satisfaction are essential elements that must not be overlooked but instead prioritized in modern public governance, particularly within government institutions that oversee wide operational areas such as the Regional Office of the Directorate General of State Assets (Kanwil DJKN) Banten. This study aims to examine the implementation of e-government–based public service innovations in improving service user satisfaction. The method used in this research is a literature study, utilizing secondary data from various references such as scientific journal articles, government regulations, and other relevant documents related to the research topic. The findings indicate that public service innovation plays a crucial role in shaping a positive public perception of bureaucracy while promoting institutional efficiency and accountability. At Kanwil DJKN Banten, the implementation of e-government–based service innovations such as “APT Online,” “Solider Zone,” “SIAP,” and “SIBINA” has significantly contributed to increasing user satisfaction through faster service delivery, improved accessibility, and transparency in service processes. The implications of this research highlight the importance of strengthening information technology capabilities and ensuring continuous technological development to expand service outreach and enhance bureaucratic responsiveness in line with the increasing complexity of public needs and interests.
Co-Authors Bambang Agus Diana RATNAWATI Vigilia K. Montolalu