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All Journal Ranah Research : Journal of Multidisciplinary Research and Development
Wahono Wahono
Faculty of Law, Universitas Darul Ulum Islamic Center Sudirman, Semarang
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Affirmation of the Rights and Obligations of Couriers in Cash on Delivery Marketplace Transactions Wahono Wahono; Tri Susilowati; Naya Amin Zain
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 1 (2024): Ranah Research : Journal Of Multidisciplinary Research and Development (Novembe
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i1.1263

Abstract

The rapid development of e-commerce in Indonesia has given rise to various innovations in payment systems, including the Cash on Delivery (COD) method, which provides advantages for consumers to pay for goods in cash upon receipt. While this system offers convenience for consumers, it presents significant challenges for couriers as intermediaries in such transactions. Couriers often face financial and psychological risks due to payment rejections by buyers. In such situations, couriers' positions become vulnerable due to often inadequate legal protections and company policies that do not always favor couriers' interests. This writing aims to examine the rights and obligations of couriers in COD transactions through legal and social approaches, as well as to explore the challenges they encounter in carrying out their duties. This writing identifies weaknesses in regulations and offers recommendations to strengthen the protection of couriers' rights in Indonesia. It is hoped that this research can serve as a basis for regulatory improvements so that the rights and obligations of couriers in COD transactions can be more clearly and fairly affirmed, thus supporting the creation of a more balanced and sustainable e-commerce ecosystem.
Co-Authors Naya Amin Zain Tri Susilowati