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Febry Ivone Mamun
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Health Professions Nursing Public Health

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Pengaruh Waktu Tunggu Terhadap Kepuasan Pasien pada Pemeriksaan USG di RSU Kertha Usada Buleleng Febry Ivone Mamun; Cokorda Istri Ariwidyastuti
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 3 No. 1 (2025): Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v3i1.951

Abstract

This study aims to analyze the effect of waiting time on patient satisfaction undergoing ultrasound examinations at Kertha Usada Buleleng General Hospital. A quantitative survey method was employed, involving 50 respondents. Data were collected using a questionnaire measuring waiting time and patient satisfaction levels. The results indicate that the average waiting time is 90 minutes, and there is a significant negative correlation between waiting time and patient satisfaction (r = -0.58, p < 0.05). Approximately 80% of patients reported being satisfied or sufficiently satisfied, while 20% expressed dissatisfaction. The study concludes that improved management of waiting times and enhanced service quality are essential for increasing patient satisfaction. Recommendations for the hospital include developing a more efficient waiting time management system and improving communication with patients.
Co-Authors Cokorda Istri Ariwidyastuti