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All Journal Jurnal Sosial dan Sains Jurnal Pendidikan Indonesia (Japendi)
Selanno , Hendry
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Astronomy Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics

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Structural Model of Antecedents and Consequences of Inpatient Satisfaction at dr. M. Haulussy Ambon Regional Hospital Luhulima, Vinsa Delia; Zacharias, Tehubijuluw; Selanno , Hendry
Jurnal Pendidikan Indonesia Vol. 6 No. 1 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i1.6521

Abstract

This study aims to analyze the structural model of antecedents and consequences of inpatient satisfaction at RSUD dr. M. Haulussy Ambon. The research approach used is quantitative, associative with cross-section data collection, and ex post facto methods. The population used in this study were all non-BPJS inpatients at RSUD dr. M. Haulussy Ambon during June-August 2024. The sample determination was purposive as many as 100 non-BPJS inpatients at RSUD dr. M. Haulussy Ambon. Data were analyzed using path analysis.The results of the study indicate that (1) the patient satisfaction variable empirically becomes an intervening variable that is able to mediate service quality, hospital image and price perception towards the trust and loyalty of inpatients; (2) patient satisfaction variables do not only act as independent or dependent variables but are able to act as variables that are able to mediate the involvement of antecedent variables to consequence variables; (3) service quality, hospital image and price perception are antecedent variables to patient satisfaction: (4) inpatient trust and loyalty are consequence variables of patient satisfaction.
Self-Concept Dimension and Locus of Control Dimension on Employee Performance Hakim Talaohu, Rahman; Zacharias , Tehubijuluw; Selanno , Hendry
Jurnal sosial dan sains Vol. 4 No. 6 (2024): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v4i6.1368

Abstract

This research aims to analyze the influence of the self-concept dimension and the locus of control dimension on the performance of Maluku Province Regional Revenue Agency employees. This research uses a descriptive-quantitative approach with a correlational cause-effect type. The population used in this research was all 160 employees of the Maluku Province Bapenda. Determining the sample size uses Issac and Michael's sample table, where if the population is 160 people, then at the 95% confidence level, the sample is 110 people, which is determined using simple random sampling. Data analysis is multiple linear regression. The results of the research conclude that (1) Self-efficacy has a positive and significant effect on the performance of Maluku Province Bapenda employees, (2) Self-esteem has a positive and significant effect on the performance of Maluku Province Bapenda employees, (3) Self-leadership has a positive and significant effect on the performance of Provincial Bapenda employees Maluku, (4) Internal Locus of Control has a positive and significant effect on the performance of Maluku Province Bapenda employees and (5) External Locus of Control has a positive and significant effect on the performance of Maluku Province Bapenda employees.
Co-Authors Hakim Talaohu, Rahman Luhulima, Vinsa Delia Zacharias , Tehubijuluw Zacharias, Tehubijuluw