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All Journal BJHTCR
Sumerta, Ketut Eli
Unknown Affiliation
Arts Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

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Enhancing Waiter Teamwork: Supervisory Strategies at Bhira Restaurant, Quest San Hotel Denpasar, Bali Dewangga, I Komang Krisna; Sumerta, Ketut Eli
Bali Journal of Hospitality, Tourism and Culture Research Vol. 2 No. 1 (2024): Innovative Strategies for Sustainable Tourism and Hospitality Growth @ Bali Jou
Publisher : Language Assistance

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14602766

Abstract

This study investigates the efforts of supervisors to enhance teamwork among waitstaff at Bhira Restaurant, Quest San Hotel Denpasar, Bali. The research aims to identify the strategies employed by supervisors and the challenges they face in fostering effective teamwork. A qualitative descriptive approach was adopted, utilizing interviews, observations, and documentation as data collection methods. The data were analysed and categorized based on the research objectives. The findings reveal that supervisors employ several strategies to improve teamwork, including conducting training sessions, clarifying shared goals, boosting employee motivation, fostering a cooperative work environment, and providing regular briefings. However, these efforts are met with challenges such as employees' fear of conflict, lack of team commitment, avoidance of accountability, and indifference toward team outcomes. This study highlights the critical role of supervisory efforts in overcoming these obstacles to create a cohesive and productive team environment.
Co-Authors Dewangga, I Komang Krisna