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All Journal The Indonesian Journal of Computer Science Jurnal Ilmiah Pariwisata
Rendi Rezki
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Humanities Computer Science & IT Electrical & Electronics Engineering Engineering Environmental Science

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A The Influence of Service Quality and Facilities on Cafe Customer Satisfaction: A Meta Analysis Rendi Rezki; Agusti Efi
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4458

Abstract

This study analyzes the Influence of Service Quality and Facilities on Customer Satisfaction. The articles used as research samples were published nationally, indexed by Google Scholar, and Sinta. The articles used as samples were published from 2019-2024 with the title Influence of Service Quality and Facilities on Customer Satisfaction. The results of a review of 15 studies showed an influence of service quality and facilities on customer satisfaction with a value of 0.57 (95% CI = 0.371 to 0.991). Research inconsistency shows a high value. High inconsistency in research indicates that the results between studies are inconsistent, possibly due to differences in methodology, samples, or context. This indicates that the relationship between variables is not universal and requires further analysis. Varied correlation results will indicate a high heterogeneity value. High heterogeneity indicates that the research results are inconsistent, with different correlation values.
Pengaruh Harga dan Kualitas Layanan terhadap Kepuasan Pelanggan NA Coffee Rendi Rezki; Agusti Efi; Yuzia Eka Putri
Jurnal Ilmiah Pariwisata Vol 30 No 1 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i1.1863

Abstract

This study aims to analyze the effect of price and service quality on customer satisfaction at NA Coffee. The method used is quantitative descriptive research with a causal associative approach. The population in this study were customers who visited NA Coffee during the study period, with a sample of 100 people selected using incidental sampling techniques. Data were collected through questionnaires that had been tested for validity and reliability. The analysis tests used were normality test, multicollinearity test, multiple regression, and ANOVA test (F test) to see the relationship between price variables, service quality, and customer satisfaction. The results showed that price and service quality had a significant effect on customer satisfaction. Prices that are considered reasonable and in accordance with product quality and friendly and responsive service make a major contribution to increasing customer satisfaction. The combination of competitive prices and quality service is very important to achieve optimal customer satisfaction. Therefore, it is recommended that NA Coffee maintain a balance between reasonable prices and good service quality to strengthen customer loyalty and improve its competitive position in the market. NA Coffee also needs to evaluate and improve prices and services periodically to remain relevant to customer needs. Keywords: price, service quality, customer satisfaction
Co-Authors Agusti Efi Yuzia Eka Putri