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All Journal The Indonesian Journal of Computer Science Jurnal Ilmiah Pariwisata
Rendi Rezki
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Humanities Computer Science & IT Electrical & Electronics Engineering Engineering Environmental Science

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Journal : The Indonesian Journal of Computer Science

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A The Influence of Service Quality and Facilities on Cafe Customer Satisfaction: A Meta Analysis Rendi Rezki; Agusti Efi
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4458

Abstract

This study analyzes the Influence of Service Quality and Facilities on Customer Satisfaction. The articles used as research samples were published nationally, indexed by Google Scholar, and Sinta. The articles used as samples were published from 2019-2024 with the title Influence of Service Quality and Facilities on Customer Satisfaction. The results of a review of 15 studies showed an influence of service quality and facilities on customer satisfaction with a value of 0.57 (95% CI = 0.371 to 0.991). Research inconsistency shows a high value. High inconsistency in research indicates that the results between studies are inconsistent, possibly due to differences in methodology, samples, or context. This indicates that the relationship between variables is not universal and requires further analysis. Varied correlation results will indicate a high heterogeneity value. High heterogeneity indicates that the research results are inconsistent, with different correlation values.
Co-Authors Agusti Efi Yuzia Eka Putri