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Darmansyah, M Ari
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Health Professions

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Hubungan Kualitas Pelayanan Bagian Pendaftaran Rawat Jalan terhadap Kepuasan Pasien Triana, Neni; Darmansyah, M Ari
JURNAL KESEHATAN TERAPAN Vol 12 No 1 (2025): Jurnal Kesehatan Terapan
Publisher : LPPM Universitas Kader Bangsa Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54816/jk.v12i1.870

Abstract

Service quality has a direct impact on patient satisfaction assessments. In Purwodadi Regency there are only twelve hospitals. One ofthese Health Care is Puskesmas X, which is the most preferred reference by the public. The aim of this research is to determine therelationship between service quality in the registration department and outpatient satisfaction at X Palembang Health Care. The approach taken in this research is quantitative-analytic with a cross sectional study. This research was carried out from Oktober to November 2023. Samples were taken using accidental sampling with a population of 107,520 patients and samples taken of 100respondents using the Slovin formula calculation. The research instrument used a structured questionnaire. The results of theresearch show that there is a relationship between the quality of registration department services and outpatient satisfaction atPuskesmas X Palembang which includes components: tangibles with a p-value of 0.000 < 0.05; reliability with p-value 0.006 <0.05; responsiveness with p-value 0.000 < 0.05; assurance with a p- value of 0.000 < 0.05; and empathy with a p-value of 0.000 < 0.05. Overall, the total percentage of patient satisfaction is 70%. Thus, it can be concluded that to increase patient satisfactionscores, Health Care are obliged to improve the quality of service in every department.
Analisis Kualitas Pelayanan Kesehatan dengan Kepuasan Pasien BPJS Kelas III di Instalasi Rawat Inap di Rumah Sakit Umum Daerah Triana, Neni; Apriani, Maya; Darmansyah, M Ari
JURNAL KESEHATAN TERAPAN Vol 12 No 2 (2025): Jurnal Kesehatan Terapan
Publisher : LPPM Universitas Kader Bangsa Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54816/jk.v12i2.940

Abstract

Satisfaction starts from the acceptance of patients from the first time they arrive, until the patient leaves the hospital. To achieve patient satisfaction, of course, by making efforts to provide quality health services in health institutions. The purpose of this study was to determine the relationship between physical evidence (tangible), responsiveness, reliability, assurance, and empathy with BPJS III patient satisfaction at the Inpatient Installation of Palembang Regional Hospital. The design of this study was an analytical survey with a cross-sectional study approach. The population is all BPJS III participant patients undergoing treatment at the Inpatient Installation of the RSUD totaling 485 people and samples were taken from September 2023 to February 2024 with a sample size of 83 respondents. The statistical analysis used was univariate, bivariate, and multivariate analysis to see the relationship between the quality of health services and the satisfaction of BPJS Class III patients at the Inpatient Installation of the RSUD. From the entire analysis process that has been carried out, it can be concluded that of the five independent variables, all variables are stated to have a simultaneous relationship with the satisfaction of BPJS Class III patients at the Inpatient Installation of the RSUD.
Co-Authors Apriani, Maya Neni Triana, Neni