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All Journal Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Irfan Maulana Haqiqi
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Computer Science & IT Economics, Econometrics & Finance Engineering Social Sciences

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PENGARUH TINGKAT KEAMANAN DAN PELAYANAN PETUGAS AVSEC PASCA EVENT MOTOGP TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK Irfan Maulana Haqiqi; Nuning Agustina Ambarsari
Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Vol. 5 No. 1 (2023): Maret : Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jurnalmahasiswa.v5i1.581

Abstract

Lombok's Zainuddin Abdul Madjid International Airport serves as the entry point for visitors and holidaying tourists. The increased movement of aircraft and passengers during MotoGP events will have a direct impact on the airport's ability to provide international standard services, security, comfort and safety for passengers. Aviation Security (AVSEC) plays an important role in ensuring the safety of passengers both on the ground and in the air. This study uses quantitative methods to measure the effect of the level of security and service provided by Avsec officers after the MotoGP event on passenger satisfaction at Zainuddin Abdul Madjid Lombok International Airport. The sig value is 0.000 <0.05. This indicates that the variable level of security and service level have a simultaneous effect on passenger satisfaction. In this study, the R square value obtained was 0.641. Thus passenger satisfaction at Abdul Madjid Lombok International Airport is 64.1% influenced by the variable level of security and level of service.
Co-Authors Nuning Agustina Ambarsari