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All Journal Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Sistem Informasi dan Bisnis Cerdas
Fadilah Najwa, Nina
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Computer Science & IT Decision Sciences, Operations Research & Management Social Sciences

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PERANCANGAN APLIKASI BRANDQU MENGGUNAKAN KONSEP OPERASIONAL MANAJEMEN HUBUNGAN PELANGGAN Lilian; Fadilah Najwa, Nina
Jurnal Sistem Informasi dan Bisnis Cerdas Vol. 18 No. 1 (2025): Februari 2025
Publisher : Program Studi Sistem Informasi, Fakultas Ilmu Komputer, UPN "Veteran" Jawa Timur

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Abstract

The BrandQu application is a media and idea that emerged due to seeing the development of digitalization of product marketing carried out by many business through influencer marketing. From the 3 categories of operational dimensions, (customer relationship management) it is identified which features suit user needs for the BrandQu application. The sprint design method was used as a tool to validate the features created. The results of the sprint design obtained 5 service automation features, namely case management, customer self service, scheduling, inbound communication management and payment management. There are 4 sales force automation features, namely customer segmentation, account management and sales management. There are 5 marketing automation features, namely trigger marketing and loyalty management. This research produced a prototype which was tested in two iterations using task completion and single ease question. The results of the single ease question have an average of 5.6, which means that the design of Operational CRM features is easy for users to use. The results of usability testing from these four aspects are worth more than 81% which can be concluded that the appearance of the high-fidelity prototype is very good.
Implementasi Sistem Informasi Manajemen Perpustakaan Digital M.Zein Berbasis Knowledge Management System Yossica, Yossica; Syarif Sihabudin Sahid, Dadang; Fadilah Najwa, Nina
JURNAL FASILKOM Vol. 15 No. 2 (2025): Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer)
Publisher : Unversitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jf.v15i2.10015

Abstract

Di era digital yang berkembang pesat, perpustakaan modern tidak hanya berperan sebagai pusat layanan informasi, tetapi juga sebagai institusi dinamis yang mampu mengelola dan menyebarkan pengetahuan secara efektif di antara pustakawan dan staf internal. Praktik manajemen pengetahuan saat ini masih terbatas, baik dalam bentuk tacit (pengalaman dan keahlian) maupun explicit (dokumentasi dan pedoman kerja), sehingga sering menimbulkan kehilangan pengetahuan institusional, khususnya saat terjadi pergantian pegawai atau rotasi tugas. Penelitian ini merancang Knowledge Management System (KMS) berbasis web pada perpustakaan digital M. Zein untuk mendukung pengelolaan akreditasi, pelatihan, dokumentasi, kolaborasi, dan berbagi pengetahuan. Pengembangan sistem menggunakan kerangka kerja Knowledge Management System Life Cycle serta menerapkan model SECI (Socialization, Externalization, Combination, Internalization) untuk mentransformasi pengetahuan tacit menjadi explicit, mengintegrasikan informasi dari berbagai sumber, dan menginternalisasikannya dalam praktik kerja. Evaluasi sistem dilakukan menggunakan metode Software Quality Assurance (SQA) sesuai standar ISO 9126 dengan menilai aspek Functionality, Reliability, Usability, dan Efficiency. Hasil pengujian menunjukkan sistem memenuhi seluruh kriteria dengan skor keseluruhan “Sangat Baik.” Sistem ini mampu mengatasi kekurangan dokumentasi dan kehilangan pengetahuan, meningkatkan kolaborasi serta pertukaran pengetahuan, dan memperbaiki efisiensi operasional. Selain itu, sistem ini berpotensi menjadi model manajemen pengetahuan yang adaptif dan berkelanjutan bagi perpustakaan digital di masa depan
Co-Authors Lilian Syarif Sihabudin Sahid, Dadang Yossica, Yossica