Elisabeth Endang Prakosawati
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Peran Apron Movement Control (AMC) Dalam Menerapkan Kedisiplinan Kerja Karyawan Di Bandar Udara Internasional Sultan Hasanuddin Makassar Nurifi Nurifi; Elisabeth Endang Prakosawati
Jurnal Manajemen Bisnis Digital Terkini Vol. 1 No. 3 (2024): Juli : Jurnal Manajemen Bisnis Digital Terkini (JUMBIDTER)
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v1i3.249

Abstract

Air transportation is the primary choice due to its speed, safety, and comfort. Airports are places where aircraft land and take off and conduct various activities related to passengers and cargo, categorized into domestic and international. The Apron Movement Control (AMC) unit at PT Angkasa Pura I oversees movements in the apron area and provides services to airport users. Strict supervision is required to maintain safety and discipline on the apron. However, observations at the AMC at Sultan Hasanuddin International Airport in Makassar show a lack of discipline among staff, such as oil spills on the apron, which pose a safety hazard. This research aims to understand the role of AMC in enforcing employee discipline and the challenges faced at Sultan Hasanuddin International Airport in Makassar. This research employs a qualitative approach to understand the phenomena in the Apron Movement Control unit at PT Angkasa Pura I, Sultan Hasanuddin International Airport in Makassar, from June 1 to July 31, 2024. Primary data were collected through interviews and direct observations, while secondary data were obtained from company documents and literature studies. Data analysis involves reduction, presentation, and conclusion drawing, with data validity tested through source, technique, and time triangulation. Research steps include interviews, observations, data analysis, and conclusion drawing.The results show that the Apron Movement Control (AMC) unit at Sultan Hasanuddin International Airport in Makassar plays a crucial role in maintaining security, order, and discipline on the apron. They control the movements of aircraft, vehicles, and personnel and ensure operations follow safety procedures. AMC also acts as disciplinarian and educator through regular training. However, they face challenges such as a lack of employee understanding of procedures, limited communication equipment, communication challenges due to noise, and high operational pressure. To overcome these challenges, AMC needs to strengthen training, improve communication and coordination, enhance facilities, and increase employee welfare. These measures are expected to improve AMC's performance and instill a strong work discipline culture, making them the front line in maintaining airport security and operational efficiency.
Peran Pengemudi Bus PT Lion Group dalam Meningkatkan Layanan Ground Handling di Area Airside Bandara Internasional Hang Nadim Batam Arfiandi Yudha; Elisabeth Endang Prakosawati
Jurnal Manajemen Bisnis Digital Terkini Vol. 2 No. 3 (2025): Juli : Jurnal Manajemen Bisnis Digital Terkini
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v2i3.666

Abstract

Hang Nadim International Airport in Batam is a growing air transportation hub, driven by increasing public mobility and aviation activity. Ground handling services in the airside area are crucial, particularly for buses transporting passengers to and from aircraft. However, several issues persist, such as late pick-ups, unsafe bus conditions, and frequent technical disruptions. This study aims to identify the role of PT Lion Group bus drivers in supporting ground handling services and analyze the impact of bus breakdowns on driver performance at the airport. The method used was descriptive qualitative, using observation, interviews, and documentation. Interviews were conducted with drivers, technicians, and Apron Movement Control (AMC) officers to obtain data on technical challenges and operational coordination. Observations were conducted during On-the-Job Training (OJT), and documentation was used to support the validity of the data. The results indicate that bus drivers play a crucial role in ensuring smooth ground handling services, but are frequently hampered by technical breakdowns, such as engine and braking system problems, which impact passenger comfort and On-Time Performance (OTP). Recommendations include improving bus maintenance, providing a backup fleet, and providing technical training for drivers to improve service effectiveness.
Analisis Kinerja Petugas Lost and Found dalam Penanganan Bagasi Maskapai Citilink di Bandar Udara Internasional Juanda Surabaya Muh. Zuhdy Al Ghiffari; Elisabeth Endang Prakosawati
Jurnal Manajemen Bisnis Digital Terkini Vol. 2 No. 3 (2025): Juli : Jurnal Manajemen Bisnis Digital Terkini
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jumbidter.v2i3.667

Abstract

Baggage handling is a crucial aspect of airline operations, including the lost and found unit, which handles lost, damaged, exchanged, and found baggage issues. At Juanda International Airport in Surabaya, these issues remain common. This study aims to analyze the performance of Citilink's lost and found officers in handling various baggage issues and evaluate the unit's productivity, efficiency, and effectiveness. The method used was descriptive qualitative research with a case study approach, collecting data through observation, semi-structured interviews with officers, and documenting operational procedures and baggage handling reports. The results indicate that lost and found officers play a crucial role in post-flight service, from receiving reports to providing compensation. Although procedures are carried out according to SOPs, obstacles such as a lack of manpower and a manual reporting system slow down the process. Officer performance is quite good, but efficiency improvements and the use of technology are needed, such as further training and a modern baggage tracking system.