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All Journal International Journal of Entrepreneurship and Sustainability Studies
Briones, Jesus
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Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Evaluating Workflow Automation Efficiency in A Government Agency in the Philippines Cabaobao, Jr., Andresito A.; Malubag, Sushmita L.; Briones, Jesus; Abante, Marmelo V.
International Journal of Entrepreneurship and Sustainability Studies Vol. 4 No. 2 (2024): December Volume
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijeass.v4i2.2749

Abstract

Workflow automation plays a vital role in developing efficient government operations. Anchored on the Technology Acceptance Model, this descriptive-correlational study evaluated the efficiency of using automation tools in key work processes of a Philippine government agency. A census of the population was used to gather data from the 31 employees directly involved in the subject agency’s automation processes. Data were collected through a researcher-structured, validated questionnaire via Google Forms. These data were analyzed using frequency, percentage, weighted mean, multiple linear regression, ANOVA and Pearson r correlation analysis. The findings indicated that automation tools significantly enhanced the efficacy of key work processes in terms of speed, accuracy, and collaboration. Moreover, the study also revealed that employees are generally satisfied with performing routine and repetitive tasks because of the benefits of automation tools. However, the efficacy of key work processes is not significantly related to their overall job satisfaction. The study also revealed that the perceived impact of automation tools on key work processes is not affected by the demographic profile of the employees. This study also revealed that staff resistance and system integration issues are major barriers to the adoption of workflow automation. Furthermore, the study confirmed that there was no statistically significant correlation between perceived ease of use and problems encountered with automation tools.  A strategic roadmap is proposed to improve workflow automation efficiency and address adoption-related challenges. This study also offers valuable insights for other government agencies seeking to introduce and assess similar technologies to enhance workflow and operational efficiency.
Quality Control Management Practices in a Semiconductor Company in Laguna, Philippines and its Impact on Customer Satisfaction Rivera, Racquel G; Briones, Jesus; Baldovino, Flormando P
International Journal of Entrepreneurship and Sustainability Studies Vol. 3 No. 2 (2023): December 2023
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijeass.v3i2.1976

Abstract

Quality control management practices (QCMP) are a driving force in augmenting organizational quality performance. This study determined the QCMP of a semiconductor company in Laguna, Philippines and assessed its perceived impact on customer satisfaction. A researcher-made survey instrument was validated and pilot-tested, establishing a Cronbach Alpha of 0.892. The surveyed respondents are 150 employees of the subject-semiconductor company who consented to participate in the study. The collected data were analyzed utilizing frequency, percentage, weighted mean, and ANOVA. The study found that employees were aware of the implementation of company-wide QCMP, and they likewise perceived that the quality system was appropriately set in place. The study proved that the company's dedication to continuous improvement and employee engagement leading to customer satisfaction is evident. Moreover, the study also proved that profile indicators employed in the study are not varying factors for the company's QCMP implementation. To continue reaping the highest implementation, it is recommended that the company sustain the commitment to maintain its QCMP through continuous training, employee feedback, exploring opportunities, better customer relations, and enhancing cross-functional processes. 
Co-Authors Abante, Marmelo V. Baldovino, Flormando P Cabaobao, Jr., Andresito A. Malubag, Sushmita L. Rivera, Racquel G