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All Journal ADILLA: Jurnal Ilmiah Ekonomi Syari'ah
Chakrabarty, Amit Kumar
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Religion Arts Economics, Econometrics & Finance Education Social Sciences

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AN APPRAISAL ON CUSTOMER SERVICE OF INDIA POST Chakrabarty, Amit Kumar
ADILLA : Jurnal Ilmiah Ekonomi Syari'ah Vol 8 No 1 (2025): Januari
Publisher : Universitas Islam Darul 'ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/adilla.v8i1.7439

Abstract

This paper deals with the customer service of a head post office (HPO) under India Post. Data have been collected personally from 100 account holders of the post office. Account holders have been selected at random basis. A questionnaire has been used to collect the primary data. Data has been analyzed through different tables and using statistical tests. In this study, it was found that most of the account holders are satisfied with how the post office provides customer service.
THE VALUE OF CORPORATE SOCIAL RESPONSIBILITY SHARIAH BANKING PROGRAMME IN THE CONTEXT OF ISLAMIC ECONOMIC PHILOSOPHY Santika, Ana; Chakrabarty, Amit Kumar
ADILLA : Jurnal Ilmiah Ekonomi Syari'ah Vol 9 No 1 (2026): Januari
Publisher : Universitas Islam Darul 'ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/adilla.v9i1.8689

Abstract

AbstractThe implementation of the value of benefit in Corporate Social Responsibility (CSR) by BSI, by looking at it through the lens of Islamic economic philosophy. The concept of benefit value was raised as the basis for BSI in designing their CSR policies and practices. In the context of Islamic economic philosophy, this study examines how the values of benefit, embodied in maqashid al-Shariah, are reflected in the CSR practices of Islamic banking. This study uses descriptive analysis methods and literature to evaluate BSI practices and identify the extent to which the implementation of benefit values is reflected in the policies and activities of CSR practices. The results in this study are: a) Welfare is an important part of CSR in Indonesian sharia banking, which includes criteria for sharia compliance, justice, and public welfare. b) Indonesian Islamic banks have a social responsibility to achieve public welfare, which is in line with the principles of Islamic economics. c) The implementation of CSR in BSI also involves the perspective of Shariah Enterprise Theory, which emphasizes the importance of benefit in business decision making. d) BSI's CSR encourages the domestic economy through the development of MSME Centers in various regions in Indonesia, Aceh, Yogyakarta, and Surabaya as a means to achieve the goals of community benefit and not just an effort to obtain profits. The research findings indicate that BSI, in an effort to integrate the principles of Islamic economics, allocates their resources to support the welfare of society and carry out their social responsibilities taking into account the moral and ethical aspects of business.
Co-Authors Santika, Ana