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All Journal Journal of Economic, Religious, and Entrepreneurship (JoERE) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Arum, Khotijah
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Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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Strategic Analysis in Designing Career Systems in Islamic Banks: An Approach to Improving Employee Performance and Satisfaction Arum, Khotijah; Rani, Avicha Bayu Andin Maha; Sukmawati, Lia Novita Dewi
Journal of Economic, Religious, and Entrepreneurship (JoERE) Vol. 2 No. 2 (2024): JOERE December 2024
Publisher : LPPM STIAB Jinarakkhita Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60046/joere.v2i2.45

Abstract

This research aims to increase awareness in each individual and provide an understanding in order to achieve satisfaction for each individual. By providing a comprehensive understanding in terms of their interests, potential and abilities. Because with this understanding, it will make it easier for each individual in the process of preparing themselves for the level of career placement that will be chosen. Not to forget, an important task of human resource management is how the process of utilizing these human resources so that they want to work optimally for the achievement of organizational goals. The research method used is qualitative research using case study techniques through interviews with sources and direct observation. Qualitative method is a research procedure that produces descriptive data in the form of written or spoken words from the intended source. In qualitative research, a researcher must speak directly and observe several employees and interact to study the behavior and physical and mental characteristics of the person under study.
Determination of Factors Influence Customer Satisfaction at BMT Syariah Sejahtera Boyolali Arum, Khotijah; Astuti, Yuni
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 1 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i1.5065

Abstract

The COVID-19 pandemic became a major problem for BMT because it restricted interaction with customers. Therefore, trust in BMT also decreased. This study aimed to assess customer satisfaction of BMT Syariah Sejahtera Boyolali used service quality, trust, and customer value. The population in this study were regular customers of the BMT Syariah Sejahtera Boyolali. The questionnaires were distributed to 109 BMT customers. The data tested by validation tests, reliability tests, tests of classical assumptions, and multiple linear regression analysis. The findings indicated that customer trust and value significantly influenced customer satisfaction. However, service quality didn't influence to customer satisfaction.
Co-Authors Rani, Avicha Bayu Andin Maha Sukmawati, Lia Novita Dewi Yuni Astuti