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All Journal TA'DIBUNA: Jurnal Pendidikan Agama Islam
Dita Handani, Narariya
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Education Social Sciences Other

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Analysis of User Reviews of Online Learning Applications Noerhartati, Endang; Dita Handani, Narariya
TA'DIBUNA: Jurnal Pendidikan Agama Islam Vol 7, No 1 (2024): Educational Issues
Publisher : Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/jpai.7.1.21-30

Abstract

This study aims to analyze user reviews of Muslim students of the Ruangguru online learning application in Indonesia using word frequency and co-occurrence analysis methods from March 2020 to February 2023. By applying a qualitative approach to extensive review data, this study identifies the factors that influence satisfaction and user preferences in the online learning process. The results show that usability, content quality, interactivity, and technical support are important aspects that contribute to the user learning experience of Muslim students. However, there are also challenges experienced by users, such as technical problems and the need for further personalization. These findings provide valuable insights for online learning application developers to improve the quality of their products and support educational needs in Indonesia. This research also suggests conducting a quantitative study to dig deeper into users' subjective experiences.
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