Agustini, Ni Wayan Eva
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EVALUATING USER EXPERIENCE OF THE UNDIKNAS MOBILE APPLICATION WITH USER EXPERIENCE QUESTIONNAIRE (UEQ) Agustini, Ni Wayan Eva; Sudestra, I Made Ardi; Gunawan, I Made Agus Oka; Indrawan, Gede; Dantes, Gede Rasben; Pidada, Ida Ayu Iswari; Hakimi, Musawer
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 4 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i4.9350

Abstract

This research aims to evaluate the User Experience (UX) of the Undiknas Mobile application, developed to enhance the academic experience of students at Universitas Pendidikan Nasional (Undiknas). The primary focus of this study is to identify the factors that influence user satisfaction and dissatisfaction, as well as determine the areas that need improvement to enhance the application's UX quality. The research employs the User Experience Questionnaire (UEQ) as the primary tool to assess six key dimensions of user interaction: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Data were collected from 309 respondents, consisting of students from the 2021 cohort of Universitas Pendidikan Nasional (Undiknas), specifically those in their final semester with more experience in using mobile applications. The respondents were selected to ensure that the data collected is valid and representative. The results show that the application achieved average scores of 1.20 for Attractiveness, 1.34 for Perspicuity, and 1.19 for Stimulation, all of which indicate above-average ratings. However, the Efficiency aspect received a lower score of 0.82, and Novelty scored only 0.73, suggesting that these areas need improvement, particularly in enhancing the app’s speed and adding innovative features. These findings indicate that improving the UX design, with a focus on boosting speed and introducing new features, could significantly enhance user satisfaction and engagement. This research provides valuable contributions to the development of digital academic services in Indonesian higher education, offering insights that can be applied to improve the mobile application's interface and functionality.
IMPROVING DIGITAL LEARNING: EVALUATING THE U LEARN LMS WITH THE SYSTEM USABILITY SCALE Sudestra, I Made Ardi; Agustini, Ni Wayan Eva; Gunawan, I Made Agus Oka; Indrawan, Gede; Hakimi, Musawer
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 9, No 4 (2024)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v9i4.6910

Abstract

The assessment of the usability of online learning systems is becoming more and more critical in order to ensure that users have the best possible experience. This study employed the System Usability Scale (SUS) to assess the usability of the learning management system at UNDIKNAS, using 68 students from various academic programs as participants. The employed methodology is administering a SUS questionnaire consisting of 10 items on a Likert scale from 1 to 5. The points are computed using the standard SUS methodology and multiplied by 2.5 to derive the final score. The analysis disclosed an average SUS score of 56.65, falling short of the academic usability benchmark 68. The score distribution visualization indicated that most respondents rated between 50 and 60, highlighting the need for system improvement. The SUS assessment of the learning management system at UNDIKNAS reveals that the system's usability necessitates improvement. Key recommendations include improving the user interface, optimizing navigation, and providing user guides to enhance the overall user experience