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All Journal Jurnal Pariwisata PaRAMA : Panorama, Recreation, Accomodation, Merchandise, Accessbility
Agastya, Muhamad Zaidan
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Decision Sciences, Operations Research & Management

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN TAMU DI CIWIDEY VALLEY RESORT Agastya, Muhamad Zaidan; Arif, Dally Nur; Putri, Dias Pratami
Jurnal Pariwisata PaRAMA : Panorama, Recreation, Accomodation, Merchandise, Accessbility Vol 5 No 3 (2024): Jurnal Pariwisata PaRAMA : Panorama, Recreation, Accomodation, Merchandise, Acces
Publisher : STAH Dharma Sentana Sulawesi Tengah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36417/jpp.v5i3.736

Abstract

The purpose of this study is to analyze and determine the influence of service quality whose dimensions consist of reliability, responsiveness, assurance, empathy, and tangible on guest satisfaction at Ciwidey Valley Resort partially and simultaneously. The research method used in this study is quantitative. The population in this study is guests who have stayed at Ciwidey Valley Resort. The sample obtained using the slovin formula amounted to 100 respondents. Data was collected through a questionnaire distributed to guests who had stayed at Ciwidey Valley Resort. The data analysis used in this study is multiple linear regression analysis with the IBM SPSS 27 tool. The results of this study are interpreted that the quality of service does not have a partial influence and has a simultaneous influence on guest satisfaction at Ciwidey Valley Resort. It can be concluded that if the quality of service provided at Ciwidey Valley Resort is good, it tends to provide a satisfactory experience for guests who have stayed, which is measured by the level of satisfaction with the service received.
Co-Authors Arif, Dally Nur Putri, Dias Pratami