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All Journal Journal of Economy, Accounting and Management Science (JEAMS)
Bachtiar J. Helmy
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Materials Science & Nanotechnology Social Sciences

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Effect Analysis of The Services Quality, Prices And Satisfaction On Loyalty of Rsmm Eye Hospital Surabaya Yanus Sumitro; Buyung Cahya Perdana; Bachtiar J. Helmy
Journal of Economy, Accounting and Management Science (JEAMS) Vol. 1 No. 1 (2019): September
Publisher : Faculty of Economics, Merdeka University Surabaya, Indonesia

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Abstract

The research was conducted at the Surabaya Public Hospital RSMM. Study sample was 100 hospitalized patients. The results are: (1) no significant effect between service quality and satisfaction, (2) Rates of satisfaction is significantly affected, (3) quality of service is significantly affected loyalty (4) there was no significant effect between price and loyalty, (5) satisfaction is influenced significant loyalty. Based on our research, this suggests that patients should be more careful to avoid disappointment hospitalization. To the management should have a positive communication with patients when declining consumer confidence. And further research should be done continuously with similar time intervals to determine whether or not there is an increase in satisfaction, as a result of the increased performance of the services performed and prices that affect customer loyalty.
The Effect of Work Efficiency on Employee Work Productivity During the Covid 19 Virus Pandemic (Case Study in the Operational Division of Pt Pelindo Daya Sejahtera Surabaya) Bachtiar J. Helmy; Wahyu Arief Santoso; Dwi Widi Hariyanto
Journal of Economy, Accounting and Management Science (JEAMS) Vol. 2 No. 1 (2020): September
Publisher : Faculty of Economics, Merdeka University Surabaya, Indonesia

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Abstract

PT. Pelindo Daya Sejahtera Surabaya is one of the ousourching companies that manages outsourcing professionals in a professional manner and the operational division is one of the most affected divisions with the covid virus - 19. In order to achieve conditions of maintaining and even increasing work efficiency and work productivity, the implementation of work from home ( Work From Home) is an option for some employees. To determine the relationship of the independent variable (work efficiency) to the dependent variable (work productivity) the saturation sampling method of 30 employees is used with the analysis tool is simple multiple linear regression. From the results of the study indicate that work efficiency has a significant effect on employee productivity in operational divisions and the results of the coefficient of determination show that work efficiency has an effect of 65.3% on employee work productivity during the co-19 virus pandemic.
Co-Authors Buyung Cahya Perdana Dwi Widi Hariyanto Wahyu Arief Santoso Yanus Sumitro