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All Journal EKONOMIKA45 Moral : Jurnal Kajian Pendidikan Islam
Siti Lutfiachi Zar’an
Unknown Affiliation
Religion Economics, Econometrics & Finance Education Social Sciences

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Strategi Implementasi Peningkatan Mutu Lembaga Pendidikan Berdasarkan Konsep Edward Deming Siti Lutfiachi Zar’an
Moral : Jurnal kajian Pendidikan Islam Vol. 1 No. 4 (2024): Desember : Moral : Jurnal kajian Pendidikan Islam
Publisher : Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/moral.v1i4.419

Abstract

Improving the quality of educational institusions is an important priority in facing the challenges of globalization and technological developments. This article examines implementation strategies for improving the quality of educational institutions using Edward Deming’s quality concept, which focuses on a systematic and sustainable approach. This concept emphasizes the importance of leadership, involvement of all parties, and the use of data for fact-based decision making. Deming’s approach, which consists of 14 principles, such as continuous improvement, effective training, and eliminating barriers between departments, provides practical guidance for administrators of educational institutions to improve the quality of service. This article also discusses the obstacles that may be faced in implementing this concept and solutions to overcome them. By adopting Deming’s concept, educational institutions are expected to be able to create a quality culture that is consistent and relevant to society’s needs.
Strategi Digitalisasi sebagai Upaya Peningkatan Pelayanan di Kantor Kementerian Agama Kota Batu Bella Natania Anisa; Siti Lutfiachi Zar’an
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 12 No. 2 (2025): Juni: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v12i2.4359

Abstract

This research aims to examine the digitalization strategy implemented by the Batu City Office of the Ministry of Religious Affairs in improving the quality of public services. Digital transformation has been a strategic step taken since 2018, along with the demand to realize services that are transparent, efficient, and free from extortion practices. Various digital innovations have been developed, including the use of the Srikandi application for correspondence administration, as well as the launch of the PELESIR KE BATU and RELIGI platforms as integrated electronic service facilities. Through interviews with internal parties, it was found that digitalization was able to simplify the service process from submission to submission of documents online with Electronic Signatures (TTE). Despite experiencing technical problems due to national system disruptions, Kemenag Batu showed adaptability by utilizing backup solutions such as Google Drive and spreadsheets. Counseling and training efforts were also made to improve the digital literacy of the community and service officers. The results of this study show that the digitalization strategy has had a positive impact on improving the quality of public services within the Ministry of Religious Affairs of Batu City.
Co-Authors Bella Natania Anisa