Dwi Widari, Ni Made
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PELAYANAN PUBLIK PADA PENERAPAN INOVASI ONE DAY SERVICE DI KABUPATEN TABANAN DESA JATILUWIH Dwi Widari, Ni Made; Dony Indrayana, I Putu; Gede Widiana, I Nyoman
Locus Vol 17, No 1 (2025)
Publisher : Universitas Panji Sakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37637/locus.v17i1.2226

Abstract

Bali Province, Tabanan Regency is one of the regions in Indonesia that provides public services as stated in Law Number 25 of 2009 concerning public services, which is a series of activities to fulfill the service needs of the community for goods, services and/or administrative services provided by the organizer. public service. Public Management is a process of planning, directing, organizing and supervising businesses, agencies of member organizations with various other organizational resources in order to achieve goals. Through breakthrough new innovations through One Day Service which provides birth certificate services. The aim of this research is to describe Onne Day Service innovation in Tabanan Regency, Jatiluwih Village using the theory of Parasuraman, Zeitaml, and Berry on formative factors expected service (expected service) provides options or SOPs for providing services to the public in accordance with bureaucratic criteria and arrangements that can help or make things easier for the public (society). The role of regional leaders with local wisdom can also help to educate and provide a mechanism for each banjar to carry out orderly administration as a form of population data collection and a means of identifying children from birth so that they are recognized in the country where they live.
Public Service Innovation In Investment Services And One Door Integrated Services Badung Regency Bali Province Dwi Widari, Ni made; Yuslinda Dwi Handani; Abubakar Eby Hara
POLITICO Vol. 23 No. 1 (2023): JURNAL POLITICO FISIPOL
Publisher : Universitas Muhammadiyah Jember Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/politico.v23i1.1644

Abstract

Bali Province, Badung Regency is one of the regions of Indonesia by providing public services as stated in Law Number 25 of 2009 which states that public services are a series of activities in fulfilling the service needs of the population for goods, services and/or administrative services provided by the administrator. public service. The Badung Regency Government through the Investment Service and One-Stop Integrated Services of Badung Regency through e-government made a breakthrough to create a new innovation called the LAPERON innovation which provides permit and non-permit services in the form of commercial and non-commercial licensing. The aim of this research is to describe the typological product form of public service innovation in Badung Regency based on the typological dimensions of public service innovation according to Muluk (2008) and the dimensions of public service innovation according to Rogers (2003). The method is descriptive qualitative. Sources of data through interviews and documentation selection of informants by technique purposive. To check the validity of the data used data triangulation. The data analysis technique was carried out using an interactive analysis model (Miles and Huberman). The results of this study indicate that the typology of public service product innovation runs optimally. However, of the five dimensions of public service innovation, only one does not meet these dimensions. The dimension in question is the observability dimension. There is a lack of service delivery,culture shock, and socialization.