Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Administrasi Bisnis
Mardatilla, Andi Mahdiana
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Service Quality on Costumer Satisfaction in Regional Drinking Water Companies (PDAM) in Polewali Mandar District Nurfadila, Nurfadila; S, Muh Rizal; Bakhtiar, Bakhtiar; Mardatilla, Andi Mahdiana
Jurnal Administrasi Bisnis Vol 4, No 1(2025) January
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v4i1.65956

Abstract

The Influenca of Service Quality on Customers at the Regional Drinking Water Company (PDAM) Polewali Mandar Regency. Thesis. Business Administration Study Program, Faculty of Social Sciences and Law, Makassar State University, Supervised by Muh. Rizal S and Bakhtiar. This study aims to determine how much influence service quality has on customer satisfaction at the Regional Water Company (PDAM) Polewali Mandar Regency. This study uses quantitative research methods. The data collection technique used is through observation and questionnaires. The sample used in this study were 100 respondents in Polewali Mandar Regency. The data obtained from the research results were processed using data analysis and using the SPSS 22 application consisting of validity and reliability tests, descriptive statistical analysis techniques, simple linear regression analysis, and coefficient of determination. The results showed that the indicators used in each of these variables indicate the quality of service is in the good enough category, for indicators on the customer satisfaction variable are in the good category. Based on simple linear regression analysis, there is a significant influence between service quality and customer satisfaction at PDAM Polewali Mandar. 
Co-Authors Bakhtiar Bakhtiar Nurfadila Nurfadila, Nurfadila Rizal S, Muh.