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All Journal Innovative: Journal Of Social Science Research
As’ady, BJ. Azmy
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Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Public Health Other

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Journal : Innovative: Journal Of Social Science Research

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Implementasi Kelas Rawat Inap Standar Jaminan Kesehatan Nasional Terhadap Sarana Prasarana di RS Wava Husada Malang As’ady, BJ. Azmy; Yogiyopranoto, Muhammad; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

National Health Insurance Standard Inpatient Class (KRIS JKN) is a new policy implemented by the Government to improve the quality of health services. There are 12 criteria that are determined in stages, at least 9 of which must be met at the hospital. This research aims to analyze the implementation or application of KRIS JKN at Wava Husada Hospital Malang in 2024. The method used is quasi-qualitative by collecting data through in-depth interviews, documentation and survey instruments. Then the data will be analyzed inductively to build a theory. After carrying out the implementation analysis, it was found that Wava Husada Hospital had met the minimum criteria of 9 criteria, however there were 3 criteria that were still obstacles, including the criteria for bathrooms with accessibility standards and maximum inpatient room density of 4 beds with a distance between the edges of the bed of at least 1, 5 meters at Wava Husada Hospital Malang in 2024.
Evaluasi Tingkat Kualitas Pelayanan Pasien Rawat Jalan Menggunakan Metode Importance Performance Analysis (Studi Kasus RS Wava Husada Malang) As’ady, BJ. Azmy; Yogiyopranoto, Muhammad; Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20690

Abstract

Quality outpatient services are crucial for patient satisfaction and loyalty. This study aims to assess the performance and determine the priority of service improvement of Wava Husada Hospital Malang outpatient installation. The Importance Performance Analysis method was applied to 27 attributes based on five dimensions of quality, through a Likert scale questionnaire that assesses perception (performance) and expectations (importance). The average performance score of 3.9 and importance of 3.8 resulted in a positive gap of 0.1, indicating that patient satisfaction has been met. Kartesius diagram placed five attributes among them waiting time, staff responsiveness, schedule accuracy, queue compliance, and politeness in quadrant A, requiring immediate improvement, while the other ten attributes were in quadrant B and needed to be maintained. Overall, the hospital was able to provide services beyond expectations, but time discipline and fast response must continue to be improved in order to maintain competitive advantage.
Co-Authors Purwadhi Purwadhi Purwadhi Yani Restiani Widjaja, Yani Restiani Yogiyopranoto, Muhammad