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All Journal Journal of Information Systems and Informatics
Makhdum, Niaz
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Computer Science & IT

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Enhancing Public Service Delivery Efficiency through AI: Current Initiatives and Future Prospects in Bangladesh Makhdum, Niaz
Journal of Information System and Informatics Vol 6 No 4 (2024): December
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i4.969

Abstract

The integration of Artificial Intelligence (AI) in public service delivery presents a transformative opportunity for Bangladesh, where bureaucratic inefficiencies, resource limitations, and unequal access to services persist as significant challenges. This study investigates the current applications of AI in society, its socio-economic impact, and challenges within major sectors in Bangladesh. Qualitative approaches, such as Key Informant Interviews with AI experts, as well as literature review was conducted to highlight AI innovations such as telehealth platforms, smart agricultural systems, and AI-enabled educational tools that greatly increase efficiency, accessibility, and equity in public services. Findings demonstrate that AI initiatives affected more than 40 million people by paving ways for flood prediction while enabling 2.7 million students for AI-enabled education and saving up to 87.5% costs in helpline servicing. AI-enabled healthcare provides services to over 600,000 pregnant women, while IoT-based farming systems increase profitability and yield for aquaculture. The future shows bright prospects for AI-related applications in predictive healthcare, urban planning, and sustainable agriculture. Some major challenges are infrastructure deficits, data privacy breaches, lack of digital literacy, and unpreparedness of the workforce. Policy frameworks emphasizing ethical AI use, scaling capacity building, and bridging the digital divide would lead to citizen-centered governance.
From Traditional Marketplace to Online Shop: Shifting Shopping Patterns among University Students in Bangladesh Balaly, Md. Habibullah; Islam, Md. Rabiul; Makhdum, Niaz; Shah, A.M.M. Mubassher; Banna, Hasanul
Journal of Information System and Informatics Vol 7 No 2 (2025): June
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i2.1137

Abstract

The explosive rise of e-commerce has largely changed shopping habits around the world, and university students are one of the biggest groups to have changed their ways of shopping. In Bangladesh, the change from conventional to digital shopping has been visible with the help of mobile technology, the impact of social media, and also due to the ease of online shopping. The study identifies the drivers of online shopping acceptance among university students in Bangladesh through the lens of theoretical framework based on TAM, UTAUT and TPB. Quantitative method was employed, and the data were collected using simple random sampling from 384 students, determined based on 95% confidence level and 5% margin of error, from three different universities in Bangladesh. The results suggest that the convenience, quickness, and the assortment of the product are the key motivations that drive students to online shopping. Besides, social media networks, mainly Facebook and Instagram, play an incredibly significant role in deciding to buy the students. However, issues like the delay in delivery, high delivery charges, and the question of products' authenticity have proven to be the barriers to the online shopping experience. The research advocates that a reduction in delivery fees, better logistics operations, and providing student discounts will lead to an increase in adoption of e-commerce in Bangladesh. Besides, it is essential to instill customer trust in e-commerce platforms by using secure payment systems and trustworthy products and delivery services.
Co-Authors Balaly, Md. Habibullah Banna, Hasanul Md. Rabiul Islam Shah, A.M.M. Mubassher