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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Alexandra DeSousa Guterres
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IMPACT OF E-COMMERCE, HEALTHCARE LOGISTICS, AND CONSUMER TRUST ON MEDICAL PRODUCT SALES Diana Pratiwi; Vip Paramarta; ⁠Farida Yuliaty; Alexandra DeSousa Guterres
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 4 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i4.2478

Abstract

In the era of growing digitalization, e-commerce plays an important role in the distribution of medical products, making it easier for consumers to access medicines, medical devices, and supplements through online platforms. This study aims to analyze the influence of e-commerce, healthcare logistics, and consumer trust on medical product sales. E-commerce in the healthcare sector offers easy access and competitive pricing, but also faces challenges related to product authenticity, transaction security, and applicable regulations. One of the key factors in the success of online medical product sales is efficient logistics, including supply chain management and safe delivery of products. Consumer trust is also a key aspect, where consumers must feel confident in product quality and online transaction security. The method used in this research is a literature review to analyze findings from various academic sources related to health e-commerce, logistics, and consumer trust factors. The results show that an efficient logistics system and high consumer trust play a major role in the success of e-commerce in the healthcare sector. This research provides important insights for the development of safer and more efficient medical product e-commerce business strategies and policies in the future.
OPTIMIZING BPJS CLAIMS MANAGEMENT: AN ANALYSIS OF SUBMISSION ACCURACY, ADMINISTRATIVE PROCESS EFFICIENCY AND ITS IMPACT ON HOSPITAL FINANCIAL SUSTAINABILITY Vip Paramarta; Deny Teguh Setyaji; Alexandra DeSousa Guterres
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i1.2513

Abstract

The National Health Insurance (JKN) system managed by BPJS Kesehatan aims to ensure access to health services for the community. However, the implementation of this program faces challenges in hospital claims management, including delays in claims submission and payment. This study analyzes the accuracy of BPJS Health claims submission by hospitals, the factors that affect the efficiency of claims administration, and the impact on hospital financial sustainability. The method used in this research is a qualitative method because researchers want to see the natural conditions of the object. The results showed that delays in claims occurred due to a long administrative process, errors in filling out documents, and limited knowledge of medical personnel in diagnosis codification. In addition, the claims payment process took up to 3 months and 10 days, causing financial pressure for the hospital. To overcome these problems, good coordination between health workers and coders, increased accuracy in recording medical data, and utilization of information technology are needed to accelerate claims verification. With an improved claims management system, hospitals can maintain financial stability and improve the quality of health services.
ANALYSIS OF TRANSFORMATIONAL LEADERSHIP RELATIONSHIPS, WORK MOTIVATION, AND EMPLOYEE PERFORMANCE IN HEALTHCARE FACILITIES Rosalina Cesilia; Vip Paramarta; Alexandra DeSousa Guterres
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 1 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i1.2526

Abstract

Transformational leadership has become a crucial factor in enhancing work motivation and employee performance, particularly in healthcare facilities. This study aims to analyze the relationship between transformational leadership, work motivation, and employee performance using a literature review approach. The research method employed is a literature review of various academic sources related to the concept of transformational leadership, factors influencing work motivation, and its impact on employee performance in the healthcare sector. The analysis results indicate that transformational leadership, characterized by inspiration, idealized influence, intellectual stimulation, and individualized consideration, significantly contributes to improving motivation and employee performance. Leaders who encourage innovation, provide emotional support, and create a positive work environment can enhance job satisfaction and productivity among healthcare workers. The implications of this study highlight the importance of developing transformational leadership as a strategy to improve the quality of healthcare services.
THE ROLE OF INFORMATION TECHNOLOGY, EMPLOYEE TRAINING AND SERVICE QUALITY IN IMPROVING PATIENT SATISFACTION Fajar Wahyudi; Vip Paramarta; Alexandra DeSousa Guterres
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 1 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i1.2527

Abstract

The healthcare industry is undergoing a significant transformation due to technological advances and public demand for better services. This study aims to examine the role of information technology, employee training, and service quality in improving patient satisfaction. Information technology, such as electronic medical records and telemedicine, improves service efficiency and access to medical information. Employee training, both technical and communication skills, contribute to improving the competence of medical and non-medical personnel in providing responsive and empathetic services. Service quality, including speed, accuracy, friendliness, and convenience of facilities, is also an important factor in influencing patient satisfaction. This research used a literature review approach, collecting data from various scientific articles, journals, and related publications. The results showed that a combination of the three factors - information technology, training, and service quality - plays an important role in improving patient satisfaction. The study also identified challenges in the implementation of health service improvement strategies and provided recommendations for the development of more innovative and patient-oriented services.
Co-Authors Deny Teguh Setyaji Diana Pratiwi Fajar Wahyudi Rosalina Cesilia Vip Paramarta ⁠Farida Yuliaty