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All Journal Jurnal Istimā, Jurnal Pengabdian kepada Masyarakat: Inklusi Sosial dan Pemberdayaan Masyarakat QAWIUN : Jurnal Penelitian dan Pengabdian Masyarakat
Yanti Haryanti
Institut Nahdatul Ulama Tasikmalaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Pengaruh Kualitas Pelayanan terhadap kepuasan masyarakat tentang percepatan pembentukan koperasi Desa/Kelurahan Merah Putih di Kabupaten Tasikmalaya Yanti Haryanti
QAWIUN : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 2 No. 1 (2026): 2026
Publisher : PT.Hassan Group Publiseher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/qw.v2i1.767

Abstract

Penelitian ini berangkat dari kebutuhan penguatan kelembagaan ekonomi desa sebagai dasar peningkatan kesejahteraan masyarakat serta pentingnya efektivitas pelayanan publik dalam mendukung program strategis nasional di bidang perkoperasian. Pemerintah melalui Instruksi Presiden No. 9 Tahun 2025 mendorong percepatan pembentukan Koperasi Desa/Kelurahan Merah Putih sehingga diperlukan analisis mengenai kualitas pelayanan dan tingkat kepuasan masyarakat dalam pelaksanaannya. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan masyarakat pada program tersebut di Kabupaten Tasikmalaya. Metode penelitian yang digunakan adalah yuridis empiris, yaitu menelaah hukum sebagai fenomena sosial yang hidup dalam masyarakat. Data diperoleh melalui wawancara dengan aparat desa, pengurus koperasi, dan masyarakat sebagai informan kunci, serta didukung data sekunder berupa regulasi dan literatur hukum. Teknik pengumpulan data mencakup observasi, wawancara, dan dokumentasi, kemudian dianalisis secara kualitatif. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan masyarakat, dengan tingkat kepuasan mencapai 85%. Kendati demikian, masih ditemukan hambatan seperti keterbatasan aparatur, kurangnya pendampingan teknis, dan rendahnya literasi koperasi. Secara umum, program dinilai efektif dan diterima baik oleh masyarakat. Kata Kunci: Kualitas Pelayanan, Kepuasan Masyarakat, Koperasi desa/kelurahan merah putih
PENDAFTARAN TANAH UNTUK MEMPEROLEH PERLINDUNGAN HUKUM DAN KEPASTIAN HUKUM DI DESA CIKUNIR Yanti Haryanti
Jurnal Istimā Vol 1 No 3 (2024): Desember - Istimā
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M) – Sekolah Tinggi Agama Islam (STAI) Pelita Nusa Bandung Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61612/jpkm.v1i3.158

Abstract

The issue of land registration in Cikunir Village, Singaparna District, Tasikmalaya Regency, is notably prevalent, making it an ideal location for implementing outreach programmes aimed at promoting legal protection and certainty in land affairs. The Community Service Team (PKM) actively participated in research and volunteer activities, engaging directly with the community to raise awareness of land-related issues. This study aims to analyse and describe the quality of land registration in Cikunir Village and to identify the challenges encountered. The method employed a theoretical approach through a structural framework to evaluate phenomena, including issues in the Complete Systematic Land Registration Programme (PTSL). The findings emphasise the importance of electronic certificates as evidence of land ownership, providing legal certainty and protection. The study draws its legal basis from the Regulation of the Minister of Agrarian Affairs and Spatial Planning/Head of the National Land Agency of the Republic of Indonesia No. 3 of 2023 on the Issuance of Electronic Documents in Land Registration and Government Regulation No. 18 of 2021 on Land Registration. The results of this study enhance community knowledge and understanding of land law and its challenges, enabling the community to secure legal protection and certainty in land affairs.
APLIKASI SISTEM INFORMASI MANAJEMEN NIKAH (SIMKAH-WEB) DI KUA KECAMATAN CIBEUREUM KOTA TASIKMALAYA Yanti Haryanti
Jurnal Istimā Vol 1 No 3 (2024): Desember - Istimā
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M) – Sekolah Tinggi Agama Islam (STAI) Pelita Nusa Bandung Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61612/jpkm.v1i3.164

Abstract

This research is motivated by the application of the Marriage Management Information System (SIMKAH) application, a program from the Ministry of Religion of the Republic of Indonesia designed to facilitate the presentation of marriage data at the Office of Religious Affairs (KUA). This study aims to describe the application of SIMKAH in administrative services in the Cibeureum District KUA and evaluate its effectiveness. The research method used is field research with a qualitative approach, which aims to reveal ongoing phenomena. The researcher made direct observations at the KUA of Cibeureum District, Tasikmalaya City. The results of the study show that SIMKAH has been implemented in accordance with regulations, which can be seen from the recording of organized marriage data. However, there are obstacles in online marriage registration, including errors in entering marriage location data, which should be outside the office but recorded in the office, thus hindering the issuance of payment billing. To overcome this obstacle, KUA officers through religious extension officers conducted socialization related to marriage registration procedures at SIMKAH. In conclusion, the implementation of SIMKAH has increased the efficiency of marriage data collection in the KUA of Cibeureum District, although there are still obstacles in the implementation of online registration in the field.
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