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All Journal Jurnal Teknik Komputer AMIK BSI
Sa'idah, Nilna -
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Computer Science & IT

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Analysis of the Influence of System Quality, Information Quality, Service Quality on User Satisfaction and Continuance Use Intention in the Malang Mbois Application Sa'idah, Nilna -; Satyareni, Diema Hernyka; Farhan, Ahmad -
JURNAL TEKNIK KOMPUTER AMIK BSI Vol 11, No 1 (2025): Periode Januari 2025
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/jtk.v11i1.24547

Abstract

The Malang Mbois application is designed to make it easier for the people of Malang City to access public information and service through one integrated application. Although it received a fairly good rating on the Play Store, some users reported problems, such as bugs, incomplete information, and data inaccuracies. The purpose of this study is to investigate the impact of system quality, information, and service on user satisfaction and long-term use of the Malang Mbois Application. This study employs the Delone and McLean models to assess system, information, and service quality, as well as the Expectation Confirmation Model to assess user satisfaction and intent to continue use. Data were collected from 81 application users using purposive sampling technique and analyzed using Stuctural Equation Modeling (SEM) method based on Partial Least Square (PLS) through SmartPLS software. Based on the results of data analysis that has been carried out using SmartPLS software, 4 hypotheses produce a path-coefficient value> 0.1, t-test value ≥ 1.96, p-value ≤ 0.05. The findings indicated that the quality of the system, the quality of information, and the services significantly affect user satisfaction. Additionally, user satisfaction strongly influences the intention of users to keep using the Malang Mbois application.
Co-Authors Diema Hernyka Satyareni Farhan, Ahmad -