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All Journal International Journal of Economics Development Research (IJEDR) INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Sarbaeni, Sarbaeni
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Economics, Econometrics & Finance Social Sciences

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Journal : INVEST : Jurnal Inovasi Bisnis dan Akuntansi

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The Role of Human Capital Aspects as Sustainable Revenue in the Public Sector of the Singaraja District Court Office Budiasni, Ni Wayan Novi; Putri, Made Budi Aryati Laksmi; Sarbaeni, Sarbaeni
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 5 No. 1 (2024): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v5i1.657

Abstract

This research wants to examine more about human capital through aspects of training, work motivation, career development and job satisfaction on employee performance at the Singaraja District Court Office. The research was conducted using quantitative methods to measure the influence and the level of significance. The analysis tool uses the PLS SEM and after testing the inner and outer models it is found that the variables of training, work motivation, career development, job satisfaction have a positive and significant effect on employee performance, directly or indirectly. Job satisfaction as an intervening variable also has positive and significant implications. This condition indicates that human capital through aspects of training, work motivation, career development and job satisfaction on employee performance really needs further attention at the Singaraja District Court Office.
Optimizing Banking E-Service Excellence: A CSI and IPA Approach to Customer Satisfaction Theresa, Adrea Hanna; Chandra, Teddy; Octafilia, Yusnita; Deli, Mazzlida Mat; Sarbaeni, Sarbaeni
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1305

Abstract

This study aims to assess the level of customer satisfaction at Bank BCA Harapan Raya Branch in Pekanbaru by analyzing the gap between customer expectations and their actual experiences. It also identifies which service criteria should be prioritized for improvement. The research employs the Customer Satisfaction Index (CSI) method to measure overall customer satisfaction and the Importance Performance Analysis (IPA) method to evaluate the importance and performance of each electronic service attribute, determining priority areas for improvement. The results show that 77.71% of customers at Bank BCA Harapan Raya Branch fall into the "Satisfied" category, indicating that most customers are generally pleased with the services provided. Attributes located in Quadrant II (service speed, service reliability, transaction security, and accessibility) should be maintained, while those in Quadrant I (ease of use, transaction security, and accessibility) require immediate improvement.
Co-Authors Asep Saeful Falah Deli, Mazzlida Mat Neltje Meini Rotinsulu, Clara Ni Wayan Novi Budiasni . Octafilia, Yusnita Putri, Made Budi Aryati Laksmi Teddy Chandra Theresa, Adrea Hanna Tresnasari , Rini