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Enhancing IT Hybrid Projects in The Directorate General Of Customs And Excise of Indonesia: An Improvement Process Nugraha, Tito Febrian; Raharjo, Teguh; Wibowo, Wahyu Setiawan; Syahnuddin, Bob Hardian
The Indonesian Journal of Computer Science Vol. 13 No. 1 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i1.3680

Abstract

The Directorate General of Customs and Excise (DJBC) confronts mounting challenges due to the expanding international trade. To address this issue, an optimal software solution is required for efficient service provision and supervision of transactions. However, the completion of IS projects faces significant delays, with only 25% reaching completion despite the immediate need for a reliable system. These delays stem from various problems encountered during project execution. This research employs the Kerzner Project Management Maturity Model to assess the IS project management maturity level at DJBC and categorise the identified problems. Subsequently, solutions extracted from PMBOK 7 are mapped to address these issues. Findings indicate an average maturity score of 390, falling short of the target of 600 required for level 1 maturity. Additionally, 13 problems have been identified and linked to solutions within the seven standards/domains of PMBOK 7. The research presents two strategic goals: improving project management processes and enhancing client satisfaction, assessed using seven measurement indicators. This study offers valuable insights for DJBC to address project management challenges, enhance maturity levels, and achieve desired outcomes.
A Practical Approach to Enhance Data Quality Management in Government: Case Study of Indonesian Customs and Excise Office Nugraha, Tito Febrian; Wibowo, Wahyu Setiawan; Genia, Venera; Fadhil, Ahmad; Ruldeviyani, Yova
Journal of Information Systems Engineering and Business Intelligence Vol. 10 No. 1 (2024): February
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.10.1.51-69

Abstract

Background: The exponential data growth emphasises the importance of efficient information flow in organisations, especially in the financial sector. Data quality significantly influences decision-making, necessitating reliable Data Quality Management (DQM) frameworks. Previous studies propose DQM to maintain data quality through regulation, technology, measurement, evaluation, and improvement. Researchers highlight high-quality data benefits in private organisations but note the lack of improvement in data utilisation in public organisations. In Indonesia, data accuracy and quality are crucial for financial policies, with frequent reports of data inaccuracies in the Directorate General of Customs and Excise (DJBC), demanding standardised DQM practices. However, However, prior studies have yet to provide comprehensive and practical solutions to improve DQM practices. This study therefore aims to measure the DQM maturity, provide recommendations based on best practices, and formulate a practical strategy for improvements along with indicators tailored to the organisation, a topic that previous research has not explored. Methods: This study falls under a mixed method approach (a quantitative study followed by a qualitative study) and employs a three-stage methodology. The authors conduct maturity assessment using Loshin model through an assisted enumeration from 5 key stakeholders followed by recommendations based on the Data Management Body of Knowledge (DMBOK) and strategy formulation from internal documents and interview. Results: The data analysis yielded a DQM maturity score of 3.10, indicating a "defined to managed" level of maturity. Among eight components, only one receives a Managed level, two components are in the Defined level and the rest belongs to a Repeatable level. This study also proposes three strategies to bolster DQM by targeting 49 weak points, which will be progressively and sequentially implemented over a three-year period, using twelve possible solutions. Conclusion: The study highlights the importance of efficient data flow, particularly in the financial sector, and suggests DQM for maintaining data quality. DJBC's import DQM level is assessed using Loshin's measurements, revealing areas for improvement through key DMBOK activities. Recommendations include data governance, strategic planning, and sequential DQM implementation. The study concludes by formulating a practical approach to be applied in a three-year span with ten indicators to measure success.   Keywords: Data Quality Management, Data Quality Maturity Model, Data Quality Strategy, Loshin, DMBOK