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All Journal The Indonesian Journal of Computer Science
Rozanda, Nesdi Evrylian
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Computer Science & IT Electrical & Electronics Engineering Engineering

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Journal : The Indonesian Journal of Computer Science

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ANALISIS KEPUASAN PENGGUNA TERHADAP APLIKASI MOBILE LAYANAN TELEKOMUNIKASI BIMAPLUS MENGGUNAKAN METODE EUCS Fadillah, Muhammad Rezky; Megawati; Saputra, Eki; Rozanda, Nesdi Evrylian
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4554

Abstract

The Bima Plus application, launched by the Tri Provider, was the subject of a study aimed at analyzing the factors influencing user satisfaction. The End User Computing Satisfaction (EUCS) model was employed for this research. Seven variables were identified as influencing user satisfaction: Ease of Use (EOU), Timeliness (TIM), Security (SEC), Speed of Response (SOR), Content (CON), Accuracy (ACC), and Format (FOR). Analysis results indicated that four variables—Ease of Use, Timeliness, Security, and Speed of Response—had a significant impact on user satisfaction, with Security being the most dominant factor (coefficient of 0.497). Conversely, Content, Accuracy, and Format did not demonstrate significant influence. These findings suggest that security is the primary factor influencing user satisfaction, followed by response speed, timeliness, and ease of use.
Co-Authors Eki Saputra Fadillah, Muhammad Rezky Megawati