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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Sistem informasi dan informatika (SIMIKA) Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia J-SAKTI (Jurnal Sains Komputer dan Informatika) Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Language and Literature Education (JoLaLE) The Indonesian Journal of Computer Science Edelweiss : Journal of Innovation in Educational Research Scientific Journal of Informatics
Eki Saputra
Jurusan Sistem Informasi Fakultas Sains dan Teknologi Universitas Islam Negeri Sultan Syarif Kasim Riau
Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Other

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Analysis of Academic and Administration Information Systems Using Servqual and Kano Methods Sari, Cahya Metta; Hamzah, Muhammad Luthfi; Angraini, Angraini; Saputra, Eki; Fronita, Mona
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2713

Abstract

Academic and Administrative Information System (SIAKAdm) is an online-based information system service for students of Hangtuah University Pekanbaru. With the development of information systems in the academic field, we must also test information systems, there are several problems that users feel that the quality of service of the Academic Information System (SIAKAdm) has not run effectively and efficiently, such as, there are often delays when filling in KRS, color contrast in the system is too disturbing to the user's eyes, there is no edit menu on the student profile, and finally there is no complaint lyanan menu or C3 servicedesk menu. This research was conducted using the ServQual method and the Kano method. The ServQual Method can be said to be a method used to measure the quality of service attributes of a dimension, while the Kano Method can be interpreted as a model built to understand how well their product or service meets the needs of users. This data collection process is by conducting interviews and distributing questionnaires of 98 respondents using the Simple Random Sampling technique. The data was obtained using IBM SPSS 26 and calculated the GAP value using Microsoft Excel. The results of this study The highest gap value was in the Assurance variable, with a GAP value of -4.54. While the lowest gap value is in the Responsivennes variable of -2.51.
Developments and Trends in Indonesian Tourism Technology Using Bibliometric Analysis Ayulya, Agisti Mutiara; Syaifullah, Syaifullah; Hamzah, Muhammad Lutfi; Ahsyar, Tengku Khairil; Saputra, Eki
IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Vol 18, No 2 (2024): April
Publisher : IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijccs.94190

Abstract

Information technology has changed society, services, and the tourism sector has attracted many research and publications. Even though previous research aims to show an understanding of tourism technology factors, there is still little to discuss the technology factors of Indonesian tourism. Discussing scientific publications about tourism technology in Indonesia can provide a deeper understanding of the development of information technology in the Indonesian tourism sector by providing solutions. This research aims to analyze developments and trends in tourism technology factors in Indonesia from 2014 to 2023 with bibliometric analysis from R Studio and using 113 Scopus indexed articles. The methodology includes planning, keyword identification, Scopus data searches, bibliometrics, developments and trends in Indonesian tourism technology. The results of this research show an increase in publications from year to year, in annual citations there are fluctuations, the number of articles published varies with the position of Sustainability (Switzerland) being ranked first with 25 published articles, Indonesia is the country that publishes the most articles and the frequency has increasing, Indonesia has also become a top keyword, and in tourism technology trends there are two clusters within the basic themes, namely tourism and West Java, which are the direction for further research
Analisis User Experience Website Digilib Menggunakan Metode Usability Testing Dan UEQ Syakirin, Fakhrusy; Fronita, Mona; Saputra, Eki; Rahmawita, Medyantiwi
Jurnal Inovtek Polbeng Seri Informatika Vol 8, No 2 (2023)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v8i2.3690

Abstract

Institut Az zuhra Pekanbaru merupakan lembaga yang bergerak di bidang pendidikan komputer. Saat ini yang banyak digunakan di perpustakaan adalah DIGILIB yaitu sistem informasi berbasis web khususnya di Institut Az zuhra Pekanbaru. Hasil survei menunjukkan bahwa masalah pertama mereka merasa tidak cukup puas dengan koleksi buku yang ada dan keakuratan informasi yang DIGILIB. Permasalahan kedua adalah data atau proses yang digunakan terkadang salah atau tidak dapat diandalkan pada saat mahasiswa mengakses pada perkuliahan. Penelitian ini menggunakan metode Usability Testing dan User Experience Questionnaire (UEQ). Tujuan penelitian ini adalah untuk mengetahui User Experience pada website DIGILIB. Dengan menggunakan metode Usability Testing Website DIGILIB di peroleh bahwa indikator Learnability memiliki penilaian tertinggi dengan nilai 3,38, peringkat kedua yaitu indikator Efficiency dan Errors. Efficiency dengan penilaian sebesar 3,33, Sedangkan Errors dengan penilaian sebesar 3,33, keempat yaitu Memorability dengan nilai sebesar 3,31, terakhir adalah Satisfaction dengan nilai 3,30, dan menggunakan metode UEQ Website DIGILIB Pada skala Attractiveness, Perspiculty, Efficiency, Stimulation, Depentability dan Novelty menunjukkan positif dengan nilai rata-rata di atas 0,683. Pada penelitian ini ditemukan bahwa pengalaman pengguna di situs web DIGILIB terlepas dari layanan yang ada, memberikan nilai positif atau baik.  Kata Kunci – Institut Az zuhra, DIGILIB, Usability Testing, User Experience Questionnaire(UEQ)
Analisis Kualitas Sistem SLIMS Terhadap Kepuasan Mahasiswa Dengan Metode E-Servqual dan Importance Performance Analysis Pangestu, M Yoga; Saputra, Eki; Angraini, Angraini; Hamzah, Muhammad Luthfi
Jurnal Inovtek Polbeng Seri Informatika Vol 9, No 1 (2024)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v9i1.4133

Abstract

SLIMS at the XYZ University library has been built since 2014 and began to be implemented in 2018 and has been running until now. During implementation there were several problems, including incomplete book collections, this caused students to prefer choosing books manually. Apart from that, sometimes there are still some problems that occur when processing the data used. Many users still don't understand how to use SLIMS. This research aims to measure the level of user satisfaction and provide suggestions for improving the SLIMS system. The method used in this research is E-Servqual which has 5 variables in this method and the Importance Performance Analysis method is used to compare user assessments of the level of importance of service quality. The data obtained from this research was distributing questionnaires to a sample of 100 respondents. Data processing was carried out using the SMART-PLS 4 tool. The analysis results obtained for the level of user satisfaction were 3 variables that were significant and influenced user satisfaction, namely the Empathy, Responsiveness and Tangible variables. Meanwhile, the other 2 variables, namely Assurance and Reliability, do not have a significant relationship with user satisfaction. This shows that students are still quite satisfied and a science analysis was carried out on 4 quadrants to evaluate service factor based on the level of user satisfaction
ANALISIS KUALITAS LAYANAN APLIKASI LINKAJA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE E-SERVQUAL DAN KANO Ramadani, Ela; Hamzah, Muhammad Lutfhi; Syaifullah, Syaifullah; Saputra, Eki
Jurnal Inovtek Polbeng Seri Informatika Vol 9, No 1 (2024)
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/isi.v9i1.3814

Abstract

LinkAja merupakan bagian dari e-wallet yang merupakan layanan keuangan elektronik berbasis aplikasi yang bertujuan untuk memberikan kemudahan kepada pengguna memungkinkan pelanggan melakukan transaksi seperti pembelian, pembayaran, transfer,dan lainnya dengan cepat dan mudah. Hasil survey menunjukkan bahwa masalah pertama yang pengguna rasakan adalah sangat kecewa sistem error dan sering terjadi gangguan seperti saldo ada tapi tidak bisa mengirim kesesama pengguna ataupun ke rekening bank. Hasil dari perhitungan metode e-service quality pada setiap atribut masih memiliki rata-rata keseluruhan nilai gap negatif sebesar 0,800 yang berarti Q ≤ 1. Untuk hasil perhitungan kano, 11 atribut teridentifikasi sebagai kebutuhan pengguna yang jelas dan diharapkan dapat dipenuhi, diprioritaskan dan ditingkatkan dalam layanan, 10 atribut layanan perlu diimplementasikan, jika atribut tersebut terpenuhi maka pendapatan dari atribut tersebut dapat meningkatkan kepuasan pengguna yang tinggi walaupun kinerja atribut tersebut mengalami penurunan. Dan 6 atribut layanan yang dibutuhkan untuk mempengaruhi kepuasan pengguna dapat dilihat dari bagaimana layanan tersebut. Aplikasi LinkAja sudah cukup baik namun masih perlu dilakukan evaluasi dan perbaikan pada setiap layanannya agar dapat digunakan dengan lebih efisien. Tujuan penelitian ini adalah untuk menentukan tingkat kepuasan pengguna terhadap layanan yang ditawarkan oleh aplikasi LinkAja.
Analisis Kualitas Layanan Website Menggunakan Metode Webqual 4.0 Dan Interface Performance Analysis Pada Dinas Xyz MaySarah, M; Saputra, Eki; Monalisa, Siti; Ahsyar, Tengku Khairil
Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Vol 5, No 3 (2024): Edisi Juli
Publisher : LPPM STIKOM Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/kesatria.v5i3.439

Abstract

Nowadays technological advances have shown very rapid progress. One technology that is developing rapidly is information and communication technology. The current development of information and communication technology cannot be separated from the role of the internet. One of the most important applications of the internet is websites. Basically, achieving perfect website quality will encourage user satisfaction. Good website quality can of course be realized by displaying a website that meets the criteria of the WebQual 4.0 method as a measuring tool to achieve user satisfaction. Based on the background, research will be carried out to determine the level of service quality of the e-Filing website in applying the Webqual 4.0 and IPA methods. The aim of this research is to measure the quality of website services, group the attributes into three Webqual 4.0 variables using the IPA method and provide recommendations for improving the service quality of the XYZ Service Website on the attributes that are prioritized for improvement. This research was conducted at DLHK Pekanbaru for 30 days using interview, observation and documentation methods. The sample in this research was 100 website users. The results of this research are that in the usability quality, there are several menus with errors whose contents do not match the name of the menu. In terms of information quality dimensions, it was found that the website menu was not timely, and the website was rarely updated. In terms of service interaction quality dimensions, there is no comment column facility on the website. In terms of service interaction quality dimensions, there is no comment column facility on the website so that users cannot provide suggestions or opinions.
Analisa Manajemen Resiko Keamanan Sistem Informasi Baznas Kampar dengan Metode Failure Mode And Effect Analysis (FMEA) Alriwanda, A; Saputra, Eki; Megawati, M; Ahsyar, Tengku Khairil
Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Vol 5, No 3 (2024): Edisi Juli
Publisher : LPPM STIKOM Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/kesatria.v5i3.441

Abstract

Risk management is a key element in an organization's activity strategy, one of the existing risk management methods is Failure mode effect and analysis (FMEA). Many researchers use this method to determine the risks that exist in the company. This research was conducted at the National Zakat Amil Agency (BAZNAS) Kampar using FMEA to determine the risks that exist at BAZNAS. In the research, the Risk Priority Number (RPN) was calculated by multiplying Severity, Occurance and Detection. The results obtained in research using FMEA produced 5 failure modes, namely Data, Hardware, Software, People / Human Error and Network and provided recommendations to BAZNAS
PSYCHOLOGICAL FACTOR AFFECTING ENGLISH STUDENTS WILLINGNESS TO COMMUNICATE IN ENGLISH IN SOCIAL MEDIA Saputra, Dwi Ando; Saputra, Eki; Angraini, Ria; Jaya, Sinarman
Journal of Language and Literature Education Vol. 1 No. 3 (2024): September
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jolale.v1i3.650

Abstract

The objective of the research was to find out pyschological factors and dominant factor affecting English Students′ willingness to communicate in English in Social Media. The design of this research was descriptive method. The instrument of the research was questionnaire based on MacIntyre et al. in Tuyen, Thị, & Loan (2019: 253) psychological factor affecting the students willingness to verbal communicate using English in Social Media and the questionnaire adapted from Chotipaktanasook (2017) research. The result of the research were: there are five psychological factors affecting the seventh semester students willingness to communicate in English in social media they are: Self confidence, Perceived communicative competence, learning anxiety, Students’ motivation and Personality. The dominant psychological factors affecting the seventh semester students willingness to communicate in English in social media is students motivation factor. Afterthat in communicate verbally (oral and written) the students more like or dominant use written communicate because it can make the students more confident. From the result, the researcher will give suggestion for the students: It is suggested the students can be more confident to oral communicate using English in social media. The students also diminish their anxiety to be better communicate orally using English in social media and in their daily life.
ANALYSIS OF CONTINUANCE USE INTENTION OF TIKTOK AS EDUCATIONAL INFORMATION WITH EXPECTATION CONFIRMATION MODEL (ECM) AND INFORMATION SYSTEM SUCCES MODEL (ISSM) Nanda Nazira; Syaifullah, Syaifullah; Megawati, Megawati; Saputra, Eki; Marsal, Arif
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2184

Abstract

Social media is one of the main technologies currently used by billions of people around the world, especially TikTok. TikTok contains popular content such as comedy, dancing, and increasingly educational information. TikTok presents the #SerunyaBelajar program with 1.4 million posts. Despite the existence of interesting programs, problems were found such as inappropriate keywords about education, short video duration, inconsistent quality of information and distraction. So TikTok needs to focus on user satisfaction and retention by continuing to innovate. The purpose of this study is to measure satisfaction and intention to continue using TikTok as educational information. This study uses 2 models, namely the Expectation Confirmation Model with four variables (confirmation, perceived usefulness, satisfaction, and intention to continue) and the Information System Success Model with two variables (system quality and information quality). Respondents used totaled 96 TikTok users who accessed educational content and were processed using SEM-PLS. This study found that confirmation (T: 19.558) affects perceived usefulness. Thus, many users feel that TikTok provides useful features. In addition, satisfaction (T: 6.364) and continuance intention (T: 3.602) are influenced by perceived usefulness related to TikTok. And satisfaction (T: 3.809) influences TikTok users' continued intention to access educational content..
Analysis of User Experience of the CapCut Application in Generation Z for Social Media Content Using the User Experience Questionnaire Method Wulan, Damar; Syaifullah; Saputra, Eki; Rahmawita, Medyantiwi; Marsal, Arif
Scientific Journal of Informatics Vol. 11 No. 3: August 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i3.7543

Abstract

Purpose: In the midst of these dynamics of change, research, development and application of technology continues to be the main focus in efforts to achieve progress and efficiency in various sectors of life. Generation Z has been the primary architect of cultural and behavioral change on social media. One of the most prominent characteristics of Generation Z is their desire to create "viral" content on social media. Content created using CapCut often uses interesting video and audio effects, such as progress effects, dry effects, music effects, and so on. This application has various features that make it easier for users to create video content, such as video effects, audio and animation. This shows that generation Z tends to use the CapCut application to create and edit video content that they share on social media. This research was conducted based on a phenomenon that has recently occurred, where many generations Z want to create content on social media using the CapCut application and also from several previous studies that have been conducted which are still lacking in understanding CapCup user satisfaction as a medium for creating content for Generation Z. and from several interviews the author conducted with CapCut application users. Method: This research uses the user experience questionnaire (UEQ) method with six (6) variables, namely attractiveness, efficiency, clarity, dependability, stimulation and novelty. Dr. Martin Schrepp developed a special tool that can be used to analyze UEQ questionnaire results, namely the UEQ Data Analysis Tool. The UEQ Data Analysis Tool is in the form of an Excel application which can be obtained by downloading it directly from the official https://www.ueq-online.org/ website This study employs a quantitative research strategy. This study does not know the exact number of the population to be studied. So, the sample size was calculated using the Lemeshow formula, a survey was conducted on 96 users of the Capcut application. Result: Based on the results of the discussion regarding user experience, specifically Generation Z, in the CapCut Application using the User Experience Questionnaire (UEQ) method, conclusions can be drawn from the 6 variables in the UEQ used, the 6 variables obtained positive evaluation values, namely the Attractiveness (mean 1.177), Perspicuity variables. (mean 1.109), Efficiency (mean 1.109), Dependability (mean 1.159), Stimulation (mean 1.151) and Novelty (mean 0.763) with the highest evaluation value on the Attractiveness variable. 2. Based on the benchmark results, the values obtained for the Attractiveness variable were 1.18, Perspicuity 1.11, Efficiency 1.11, Dependability 1.16, Stimulation 1.15, and Novelty 0.76. Each variable gets an Above Average value (above the average). However, there is still potential for improvement to achieve standards of perfection desired. Users provided invaluable feedback and suggestions, highlighting the need for improvement. Novelty: This research provides 2 recommendations based on the results of evaluations using UEQ, which are expected to help in improving and improving the quality of the CapCut Application in the future.
Co-Authors Ade Kusuma, Muhammad Wira Ahsyar, T. Khairil Ahsyar, Tengku Khairil Ahsyar, Tengku Kharil Alriwanda, A Angraini Angraini Angraini, Ria Anmi, Fauzi Hidayatul Anofrizen Anofrizen Ansyari, Muhammad Fadli Aprinastya, Rachell Arif Marsal Asyraf, Fajri Muhammad Ayulya, Agisti Mutiara Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Fadillah, Muhammad Rezky Fahlepi, Ridho Febi Nur Salisah Febi Nur Salisah, Febi Nur Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Herliza, Herliza Indah Lestari, Indah Intan, Sri Jazman, Muhammad Luthfi Hamzah, Muhammad M Afdal M Yogi M. Afdal Mawaddah, Zuriatul MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Lutfi Hamzah Muttakin, Fitriani Nanda Nazira Nasrul, Ilham Nazaf, Latiful Ningrum, Meriana Prihati Pangestu, M Yoga Permana, Jeki Harya Prananda, Yaldri Oktra Raditya, Muhammad Zacky Rahmawita, Medyantiwi Ramadani, Ela Ramadhan, Rifky Rozanda, Nesdi Evrilyan Rozanda, Nesdi Evrylian Saputra, Dwi Ando Sari, Cahya Metta Sherly Rahayu Sinarman Jaya Siregar, Syafril Siti Monalisa Solehan Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Tasia, Ena Wulan, Damar Yanti, Rahma Zacky, M. Zarnelly Zarnelly