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All Journal The Indonesian Journal of Computer Science
Haristina Putri, Maulida
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Computer Science & IT Electrical & Electronics Engineering Engineering

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PENERAPAN METODE USABILITY UNTUK MENENTUKAN TINGKAT KEPUASAN PADA SISTEM MOBILE M-BANKING BRIMO Haristina Putri, Maulida; Sanjaya, M. Rudi; Kurniawan, Dedy; Indah, Dwi Rosa
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4578

Abstract

This study aims to analyze the level of user satisfaction with the BRImo Mobile Banking application using the usability method.Research fokus includes usability aspects:learnability, efficiency, memorability, errors, and satisfaction. Data obtained through questionnaires distributed to 252 respondents in Palembang City.The results showed learnability had communalities of 0.599-0.703 and correlations of 0.432-0.514, while efficiency achieved communalities of 0.585-0.649 with correlations of 0.415-0.550.In contrast,errors had a significant negative impact,with a correlation of -0.352 to -0.488, indicating the more errors,the lower user satisfaction.Memorability shows communalities values between 0.511 to 0.663. BRImo application features, such as efficiency in transaction access speed (efficiency_2 and efficiency_3) which have a correlation of 0.498-0.550,as well as overall ease of access (learnability_5) with a correlation of 0.467,have a positive influence on user satisfaction. Technical issues such as bugs,crashes, and slow applications negatively impact user satisfaction,with errors_5 having low communalities of 0.445 and a significant negative correlation of -0.382,indicating technical errors strongly influence user
Co-Authors Dwi Rosa Indah Sanjaya, M. Rudi Wiwik Handayani