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All Journal JAMBIS : Jurnal Administrasi Bisnis
Ai Netty Sumidartiny
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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THE INFLUENCE OF TIMELINESS AND E-SERVQUAL ON CUSTOMER SATISFACTION WITH THE DELIVERY SERVICE PT. JALUR NUGRAHA EKAKURIR (JNE) EXPRESS (CASE STUDY OF JNE EXPRESS MINDI CUSTOMERS IN NORTH JAKARTA) Putri Anggraini; Ai Netty Sumidartiny
JAMBIS : Jurnal Administrasi Bisnis Vol 1, No 5: Oktober 2021
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v1i5.2320

Abstract

This study aims to determine and analyze the effect of timeliness and e-servqual on customersatisfaction with the delivery service of PT Lintas Nugraha Ekakurir (JNE) Express. The data usedwas primary data which was collected through the distribution of questionnaires with a Likertscale. The population in this study was 1,844,462 residents of North Jakarta. With accidentalsampling technique, a sample of 100 respondents was obtained from the population. This studyused a quantitative approach. Calculations and data analysis were performed using SPSS 28.0.The results showed that partially (t test) Punctuality (X1) has a significant effect on CustomerSatisfaction (Y) as evidenced by tcount> ttable (4.234 > 1.984) and the coefficient of determination(r2) of 43.5%. Partially (t test) E-Servqual (X2) has a significant effect on Customer Satisfaction(Y) as evidenced by tcount> ttable (8.743 > 1.984) and the coefficient of determination (r2) of 62.6%.Simultaneously (f test) Punctuality (X1) and E-Servqual (X2) have a significant effect on CustomerSatisfaction (Y) as evidenced by fcount> ftable (104.963 > 3.09) and the coefficient of determination(r2) of 68.4%.
Pengaruh Harga dan Kualitas Produk Terhadap Keputusan Pembelian Kopi Kenangan Pada Cabang Cilincing Landak Jakarta Utara Achmad Maulana; Ai Netty Sumidartiny
JAMBIS : Jurnal Administrasi Bisnis Vol. 6 No. 1: Februari 2026
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract. This study aims to determine the extent to which price and product quality influence consumer purchasing decisions at Kopi Kenangan, Cilincing Landak branch, North Jakarta. Using a descriptive quantitative method and questionnaires distributed to 100 respondents, the data were analyzed through validity and reliability tests, multiple linear regression, and hypothesis testing using SPSS. The results show that both price and product quality have a positive and significant influence on purchasing decisions. Consumers consider price affordability and product quality aspects such as reliability and durability. It is recommended that the company maintain a balance between price and quality to sustain consumer interest amid market competition. Keywords: Import Ban Policy, Policy Impact, Second-Hand Clothing, Tangerang City, Thirft Business
Co-Authors Achmad Maulana Putri Anggraini