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All Journal Journal Education and Government Wiyata Journal of Innovative and Creativity Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Yakob Noho Nani
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Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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EFEKTIVITAS PENYALURAN PROGRAM BANTUAN LANGSUNG TUNAI MELALUI DANA DESA STUDI KASUS DI KECAMATAN TOLINGGULA Didit Waluyo; Fenti Prihtini Tui; Yakob Noho Nani
Journal Education and Government Wiyata Vol 3 No 1 (2025): Februari 2025
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/e-gov.v3i1.209

Abstract

This study aims to determine the effectiveness of the distribution of direct cash assistance programs through Village funds, a case study in Tolinggula District by taking three villages as samples through several indicators of effectiveness measurement (1) timeliness, (2) accuracy in determining choices, (3) accuracy of targets. The research method used is qualitative with a descriptive research type. Data collection is carried out through observation, interviews, and documentation. The results of this study indicate that the distribution of direct cash assistance in Tolinggula District, especially in Limbato Village, Papualangi Village, and Cempaka Putih Village has been running effectively in accordance with the criteria for recipients of direct cash assistance as stated in the Minister of Finance's instruction Number 222 / PMK.07 / 2020. In terms of measuring the effectiveness of the distribution of direct cash assistance (1) timeliness, the distribution of direct cash assistance is in accordance with the predetermined time standards, and according to the schedule that has been set. (2) accuracy in determining choices, through this measurement the distribution of direct cash assistance to see who is included in the criteria is correct. (3) Target accuracy, according to the results of the interview, the distribution of direct cash assistance in Tolinggula District was right on target according to the Minister of Finance Regulation Number 222/PMK.07/2020.
Kinerja Pegawai dalam Meningkatkan Pelayanan di Dinas Kependudukan dan Pencatatan Sipil Kota Gorontalo Fidyanisa Rahmi Arif; Arifin Tahir; Yakob Noho Nani
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 2 No. 4 (2025): Oktober : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v2i4.675

Abstract

This study aims to determine and analyze employee performance in improving services at the Population and Civil Registration Office of Gorontalo City. Viewed from the following aspects: (1) Performance Quality, (2) Punctuality, (3) Initiative, (4) Ability, and (5) Communication. This research method uses a Qualitative Approach with a Descriptive type. Data collection techniques used in this study are observation, interviews, and documentation. The results of the study indicate that employee performance is generally good, as seen from the existence of friendly, clear service, and the use of technology to support the administrative process. However, there are still several obstacles, especially related to limited service infrastructure and network disruptions that hinder the speed of service. From the aspect of performance quality, employees have attempted to provide services according to standards, although document errors are still found due to the lack of accuracy from the public in completing files. The timeliness of service is relatively optimal, supported by the implementation of a maximum service standard of 24 hours. From the initiative side, employees have been quite responsive to public complaints. Employees' ability to operate service applications is good. Meanwhile, the communication aspect has been running effectively through the delivery of information that is easy to understand, a persuasive attitude, and the use of supporting media such as pamphlets and banners.
Administrasi Publik Reflektif: Membangun Kerangka Kerja Berbasis Mekanisme Etiks : Bukti Dari Layanan Pertanahan Kota Gorontalo Yakob Noho Nani; Muchlis Akuba; Alfiah Agussalim; Juriko Abdussamad
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.5579

Abstract

Administrasi Publik Reflektif (RPA) diusulkan sebagai paradigma baru yang mengatasi keterbatasan epistemik model tata kelola dominan, Manajemen Publik Baru (NPM), Layanan Publik Baru (NPS), dan Tata Kelola Digital. Meskipun paradigma ini telah meningkatkan efisiensi, partisipasi, dan kapabilitas teknologi, paradigma ini masih belum lengkap karena kurangnya mekanisme yang dilembagakan untuk penalaran moral, penalaran bukti, penalaran deliberatif, dan pembelajaran evaluatif. Artikel ini mengembangkan kerangka teori berbasis mekanisme yang berasal dari bukti komparatif di kantor layanan pertanahan Indonesia. Mengacu pada wawasan dari pembelajaran organisasi, etika administratif, tata kelola epistemik, dan teori sosial yang berorientasi pada mekanisme, RPA dikonseptualisasikan sebagai kapasitas kelembagaan, bukan sebagai sifat individu. Studi ini mensintesis temuan lapangan komparatif untuk mengelaborasi Kerangka Tata Kelola Reflektif (RGF) : sebuah model empat mekanisme—dan Sistem Tata Kelola Reflektif (RGS) : sebuah arsitektur operasional yang menanamkan praktik reflektif ke dalam rutinitas. Artikel ini berkontribusi pada teori administrasi publik dengan mengartikulasikan (1) logika berbasis mekanisme refleksivitas kelembagaan, (2) kondisi kausal yang mendasari munculnya atau kegagalan kapasitas reflektif, dan (3) serangkaian proposisi teoretis yang didasarkan pada pengalaman nyata dan dapat diterapkan di seluruh domain layanan publik. Temuan ini memposisikan RPA sebagai paradigma pasca-digital yang mampu memperkuat kualitas penalaran, konsistensi keputusan, dan keadilan administratif dalam lingkungan layanan yang kompleks.
Kualitas Pelayanan Publik pada Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kota Gorontalo Rahmat Rifki Towana; Ismet Sulila; Yakob Noho Nani
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 4 (2025): Desember: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i4.775

Abstract

This study aims to determine and analyze the Quality of Public Services in Making Birth Certificates at the Population and Civil Registration Office of Gorontalo City. Viewed from the aspects: (1) Tangible (Physical Evidence), (2) Reliability (Reliability), (3) Responsiveness (Responsiveness), (4) Assurance (Guarantee), (5) Empathy (Empathy). This research method uses a Qualitative Approach with a Descriptive type. Data collection techniques used in this study are observation, interviews, and documentation. The results of the study indicate that in general the quality of public services in making birth certificates at the Population and Civil Registration Office of Gorontalo City has been running well, although there are still some obstacles. In the Tangible dimension, the infrastructure is adequate but still needs to be updated on technological devices. In the Reliability dimension, the service has followed the established procedures and completion times, although sometimes hampered by system disruptions. The Responsiveness dimension shows that employees are quite responsive in responding to community needs, but need to increase effectiveness when queues are high. In the Assurance dimension, employees are competent and maintain data security, supported by technical training in population administration management. Meanwhile, in the Empathy dimension, employees are friendly and caring, although individual attention to the public is reduced during peak hours.
Co-Authors Alfiah Agussalim arifin tahir Didit Waluyo Fenti Prihtini Tui Fidyanisa Rahmi Arif Ismet Sulila Juriko Abdussamad Muchlis Akuba Rahmat Rifki Towana