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All Journal Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Kajian Administrasi Publik dan ilmu Komunikasi Perspektif Administrasi Publik dan hukum
Yakob Noho Nani
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Transparansi Pelayanan Publik di Kantor Kecamatan Kota Timur Kota Gorontalo David Radjak; Rustam Tohopi; Yakob Noho Nani
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 4 (2025): Desember: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i4.821

Abstract

This study aims to determine and describe the transparency of service procedures, the ease of procedures, and the ease of obtaining information at the Kota Timur District Office in Gorontalo City. Using a qualitative, descriptive approach through observation, interviews, and documentation, the study results indicate that transparency of service procedures has been effectively implemented through the provision of clear, complete, and easily accessible information to the public. Information regarding service types, requirements, completion times, and fees is published through bulletin boards, brochures, social media, and direct explanations from officers, so that the public can understand the service process without confusion. In terms of ease of procedures, the service flow has been designed to be simple, concise, and user-friendly, ensuring ease of access for service applicants and even for vulnerable groups such as the elderly. Furthermore, the ease of access to information is also evident in the use of various communication channels, both in person and digitally. Information boards, leaflets, social media, and digital displays are actively used to disseminate information so that the public can understand procedures before visiting the office and better prepare documents. Overall, these three indicators demonstrate that the Kota Timur District Office is committed to implementing the principle of transparency in public services, although further innovation is needed to ensure information reaches a wider and more equitable public.
Pengaruh Kualitas Pelayanan Publik terhadap Tingkat Kepuasan Masyarakat di Kantor Camat Kabila Kabupaten Bone Bolango Meriska Idji; Yakob Noho Nani; Romy Tantu
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Juni: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v3i2.1033

Abstract

PPublic services consist of various efforts undertaken by government institutions to meet the needs of the community for administrative services, information, and public goods. The quality of public services is an important factor in determining the level of public satisfaction with government performance. This study aims to determine the effect of public service quality on community satisfaction at the Kabila District Office, Bone Bolango Regency. The research employed a quantitative approach with a correlational design to analyze the relationship between service quality and public satisfaction. Data were collected from service users and analyzed using statistical techniques to measure the strength of the relationship between the variables. The findings indicate that the quality of public services has a positive and significant influence on public satisfaction in Kabila District, Bone Bolango Regency. The coefficient of determination shows that service quality contributes 61.20% to public satisfaction, while the remaining 38.80% is influenced by other factors such as service fees, accessibility, service speed, information availability, officers’ attitudes, trust, facilities, comfort, and public expectations and experiences. These results demonstrate that improving service quality can increase public satisfaction and strengthen community trust in government institutions. Therefore, continuous efforts to improve service quality are essential to achieve better public service performance.
Kapasitas Administratif dan Efektivitas Transfer Tunai Bersyarat: Bukti dari Tata Kelola Perlindungan Sosial Lokal Jhon Kamaru; Rustam Tohopi; Yakob Noho Nani; Rusli Isa; Muchtar Ahmad
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1761

Abstract

This study examines how administrative effectiveness shapes the implementation of social protection programs through a qualitative explanatory case study of the Program Keluarga Harapan (PKH) in rural Indonesia. While previous studies have primarily focused on program outcomes and policy design, limited attention has been given to the governance mechanisms through which administrative effectiveness influences implementation success. Drawing on Administrative Effectiveness Theory, this study analyzes four key governance mechanisms: targeting accuracy, program communication, goal attainment, and monitoring. Data were collected through in-depth interviews, field observations, and document analysis involving program implementers, beneficiaries, and local stakeholders. The data were analyzed using a process-tracing approach to identify the relationships between administrative processes and policy outcomes. The findings indicate that program effectiveness is not determined solely by the provision of cash transfers but by the interaction of administrative processes that connect policy objectives with beneficiary outcomes. Targeting accuracy enhances program legitimacy by ensuring assistance reaches eligible households, communication encourages behavioral compliance and program understanding, goal attainment is reflected in improved access to education and health services, while monitoring functions as an adaptive governance mechanism that facilitates continuous learning, accountability, and implementation adjustments. The study concludes that administrative effectiveness serves as an integrated governance mechanism linking state capacity, policy implementation, and social protection outcomes. These findings contribute to public administration literature by highlighting the importance of effective administrative governance in strengthening the sustainability and effectiveness of rural social protection programs.
Melampaui Lembaga Formal: Menjelaskan Kinerja Bumdes melalui Akuntabilitas, Transparansi, Partisipasi, dan Kepatuhan Regulasi Rolis Lasido; Muchtar Ahmad; Alfiah Agussalim; Yakob Noho Nani; Muchlis Akuba
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1762

Abstract

Village-Owned Enterprises (BUMDes) have become an important instrument in promoting rural economic development in Indonesia by strengthening local economic potential and improving community welfare. Although BUMDes operate under relatively similar regulatory frameworks and institutional arrangements, their organizational performance varies considerably across regions. Previous studies have primarily emphasized managerial, financial, and entrepreneurial factors, while limited attention has been given to governance mechanisms that connect formal institutions with organizational performance. This study aims to analyze how accountability, transparency, community participation, and regulatory compliance influence the performance of BUMDes in Molosipat Village, South Bolaang Mongondow Regency. A qualitative case study approach was employed, with data collected through in-depth interviews, direct observations, and document analysis involving village government officials, BUMDes managers, and community representatives. The findings reveal that governance functions as a mechanism linking formal institutional arrangements to organizational performance. Accountability strengthens organizational discipline and responsibility, transparency increases public trust, community participation encourages collective support and stakeholder involvement, while regulatory compliance promotes institutional stability and operational consistency. These governance mechanisms collectively enhance the effectiveness and sustainability of BUMDes management. The study concludes that organizational performance is determined not merely by the existence of formal institutions but by the quality of governance practices implemented within them. This research contributes to governance theory by demonstrating how governance mechanisms mediate the relationship between institutional structures and organizational outcomes in community-based public organizations.
Dari Aturan ke Hasil Pelayanan: Menjelaskan Kinerja Pelayanan Administratif melalui Disiplin Kerja di Pemerintah Daerah Hendrawan Kamaru; Asna Aneta; Muchtar Ahmad; Yakob Noho Nani; Alfiyah Agussalim
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1763

Abstract

This study examines how work discipline shapes administrative service performance at the Posigadan District Office, South Bolaang Mongondow Regency. Previous studies generally identify a positive relationship between work discipline and employee performance but provide limited explanations of the mechanisms through which discipline influences public service outcomes. This study aims to explore these mechanisms using a qualitative case study approach. Data were collected through in-depth interviews, direct observations, and document analysis involving government officials and supporting administrative records. The findings reveal that work discipline operates through five interrelated dimensions: adherence to working hours, compliance with established procedures, observance of work standards, thoroughness in task execution, and a strong work ethic. These dimensions collectively influence service reliability, consistency, predictability, administrative accuracy, and citizens’ overall service experience. The study further demonstrates that disciplined work behavior strengthens accountability, improves responsiveness, and supports the delivery of more effective and efficient public services. Rather than viewing work discipline merely as individual compliance with organizational regulations, this research argues that discipline functions as a microgovernance mechanism that translates formal institutional arrangements into tangible service outcomes. The findings contribute to the literature on Street-Level Bureaucracy and Behavioral Public Administration by providing empirical evidence that frontline behavioral capacity plays a critical role in shaping administrative service performance in local government organizations. The study also offers practical insights for improving public service quality through strengthening organizational discipline and employee accountability.
Memahami Kompleksitas Tata Kelola dalam Pengawasan Keamanan Maritim: Analisis Enam Dimensi dari Polairud Polda Gorontalo Nur Fadli Umar; Yanti Aneta; Juriko Abdussamad; Yakob Noho Nani; Muchlis Akuba
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1764

Abstract

This study examines the complexity of governance in maritime security surveillance conducted by the Gorontalo Regional Police's Water and Air Police (POLAIRUD). Maritime security surveillance involves multiple institutions with overlapping authorities, making effective coordination essential to address increasingly dynamic maritime threats. Drawing on Governance Complexity Theory, this study explores six dimensions shaping the maritime surveillance system: interdependence, actor diversity, uncertainty, dynamic interactions, network coordination, and adaptation and learning. A qualitative case study approach was employed through in-depth interviews, field observations, and document analysis involving relevant stakeholders. The findings indicate that maritime surveillance operates within a complex governance environment where information, authority, and operational resources are distributed across multiple actors. The effectiveness of surveillance is influenced not only by organizational capacity but also by the ability to establish collaborative networks, manage uncertainty, share information efficiently, and adapt to evolving maritime conditions. Furthermore, successful maritime security governance depends on continuous communication, institutional flexibility, and collective learning among stakeholders to respond to emerging security challenges. The study demonstrates that maritime security governance is inherently relational and adaptive, requiring collaborative arrangements that extend beyond conventional hierarchical structures. These findings contribute to the development of governance complexity literature by providing empirical evidence from the Indonesian maritime security context and emphasizing the importance of network-based, adaptive, and integrated governance mechanisms in strengthening maritime surveillance and supporting sustainable maritime security management.
Kualitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Banggai Revalia H. Maedja; Zuchri Abdussamad; Yakob Noho Nani; Ismet Sulila; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1085

Abstract

One of the crucial elements in government operations is the quality of public services, particularly passport services at the Class II Non-TPI Banggai Immigration Office. The purpose of this study was to evaluate the quality of public services using the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. This is a qualitative study using a descriptive approach. Informants, consisting of employees and service users, were observed, recorded, and interviewed as part of the data collection process. The results indicate that public services at the Class II Non-TPI Banggai Immigration Office are not yet optimal. In terms of tangible dimensions, there are still limitations in facilities, such as waiting rooms and the number of seats available to the public. In terms of trust, there are inconsistencies in service times and the ability of officers to operate technology-based systems. In terms of responsiveness, officers are not fast enough in providing services and responding to public complaints, especially during busy times. In terms of trust, the certainty of passport processing times and the clarity of information are still not fully consistent, so there is still room for complaints. In terms of empathy, attitude, communication, and attention to the public, there is still a lack of clear alignment and harmony among officers. This study concludes that the quality of public services at the Class II Non-TPI Banggai Immigration Office still needs to be improved through improvements to facilities and infrastructure, increased officer competence, optimization of the service system, and strengthening professional attitudes in providing services to the public.
Co-Authors Agussalim, Alfiyah Alfiah Agussalim Asna Aneta David Radjak Hendrawan Kamaru Irawaty Igirisa Ismet Sulila Jhon Kamaru Juriko Abdussamad Meriska Idji Muchlis Akuba Muchtar Ahmad Nur Fadli Umar Revalia H. Maedja Rolis Lasido Romy Tantu Rusli Isa Tohopi, Rustam Yanti Aneta Zuchri Abdussamad